Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Rosarioeliana]

I have reset one of my factory devices, and the other one was set up for an old Wi-Fi account that I have so I can’t connect it to my actual wifi signal 

[johnnyzero2]

Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Nest-CPA]

ZB iPhone Datum Manuel auf 8. März stellen, dann zurückgesetzten Chromecast einfach wieder neu anmelden. Erstaunlicherweise hat dies bei mir funktioniert. Hoffe das hilft auch anderen. Liebe Grüße

[Nico87]

I can't believe that after a week, my Chromecast is still completely useless because of Google's expired certificate. The worst part? I did a factory reset before they bothered to tell people NOT to do it. Now my device is permanently bricked, all because of their amateur-level mistake.

This is absolutely unacceptable from a company that claims to be at the forefront of technology. How can a tech giant fail to manage something as basic as a certificate renewal? It's embarrassing. Total disgrace.

I've had enough. I'm buying a Firestick, and Google can go screw themselves.

.

[johnnyzero2]

Nah, it's not permanently bricked.

Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[TheOnlyNatus]

Ik zit nu al een week zonder. Heb alleen de chromecast en internetaansluiting met wifi hier. Geen tv aansluiting. Dus nu al een  week niets te kijken. 

Het eerste wat iedereen doet is opnieuw resetten. Normaal helpt dat naar een oplossing. Dus denk dat meer mensen dat wel dan niet gedaan hebben.  Ik dacht al dat mijn tv niet meer de capaciteiten had om met de chromecast samen te werken. Je denkt toch niet dat dit ooit gebeurd bij zo n groot bedrijf als Google. Zo n ongelooflijke fout die zo lang duurt.  Ik ga heel anders tegen ze opkijken nu , had altijd alle vertrouwen in ze.  Dit verwacht je toch niet van ze. We zijn een week verder.. en ik heb gereset  hoelang duurt dit nog? Als dit waarschijnlijk niet opgelost is evensnel??

[johnnyzero2]

***  Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SBMB64]

@johnnyzero2 

 I had changed the date back and still no connection 

[johnnyzero2]

From the Google Home app on your phone, you need to re-add your Chromecast as a device.

[Andredias46]

Guys, i have an iPhone and a Fold 5, with the android app, I can't connect to the Chromecast. In iPhone, I can connect, but unable to connect to wifi.. Strange problem.. 

[Andredias46]

And yes, I have reseted to factory configs.. Only after I did it, I was aware of the community

[johnnyzero2]

-> Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ELISVANIA]

Tem previsão de quando será resolvido a falha?

[johnnyzero2]

*If you are one of those users who performed a factory reset, you just need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MartinsFlavio]

Já temos alguma solução para quem reinicializou o equipamento?

[johnnyzero2]

*** Yes, do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Pec]

Eu restaurei, depois alterei a data do meu celular para dia 08/03/25 dai voltou a funcionar porém sem audio

[Baabaahaythem]

My Chromecast won’t set up. It gives me an error message saying that the country I’m in is not supported, as if the Chromecast isn’t made for this country. But I’ve been using it here for a long time. It’s only after I reset it that it stopped working.

[johnnyzero2]

Did you do a factory reset as part of your troubleshooting procedures? If so, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SBMB64]

@johnnyzero2 I have and followed your instructions 

[Renatys]

É complicado você pagar caro em um aparelho, e demorar tanto pra uma resolução! Por favor, resolvam isso o mais rápido possivel! Obrigado 

[johnnyzero2]

* if you are one of those users who performed a factory reset, you just need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[HP30BZ]

All resolved with my Chromecast Audio, many thanks 

[Sciaco12]

Fosse solo l'audio, a me non si riconfiguraaaaaaa

[Ddlittle]

I factory reset mine before seeing this message, but got it to work again today.  Here’s what I did:

1. Updated google home app from App Store. (iPhone)

2. Adjusted my phones date to be 2024 (turn off auto time update in settings, then change date)

3. in Google home, add device and connect it to your network. 

4.  Chromecast will install several updates and reboot a couple of times. 
5. When Chromecast is finished updating, it will do an error on Google home. Ignore it, and your tv will show the Chromecast idle display. 

6. Go back to date and time and turn on auto update

7. Open any app and switch to your Chromecast device and it will be fine. 

May not work for everybody, but this is a lot easier than some of those Reddit hacks. 

- david. 

[Fabio4]

È quasi una settimana che non funziona!!! Non posso più!!! Se domani non riparte, acquisterò fire Stick!!! Mai più google!!!! 

[johnnyzero2]

**If you are one of those users who performed a factory reset, you just need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sciaco12]

Mi sento una idiota, ma non riesco a cambiare la data sul mio cellulare Honor 

[grassofrancesca]

#

[McCaZa10]

I've already tried to factory reset my device as it's been almost a week without being able to use it.  I was not aware of a backend bug until now.  Please advise me on my next steps

[johnnyzero2]

->Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Marco21]

J'ai trouvé la solution pour ceux qui auraient réinitialiser leur appareil. Il suffit de changer la date de l'appareil que vous utilisez pour tenter de configurer votre chromecast. Aller dans les paramètres de votre appareil (téléphone, tablette ou autre) puis configurer manuellement une date antérieure au bug. Exemple le 8 mars 2025. Vous pourrez ensuite vous connecter à votre chromecast et le configurer. Votre chromecast téléchargera la nouvelle mise a jour. 😉

[Gislaine1080]

Estou com problema no meu Chromecast ele não termina a configuração, tive q trocar de wi-fi e ele acha o wi-fi mas termina de configurar, foi feito restauração de fábrica.aguardo.

Meu email para contato #

[johnnyzero2]

If you have done a factory reset, then you will need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Gislaine1080]

Vou tentar, obrigada!

[SBGPhotography]

This whole problem and Google's lack of communication and slow response is ridiculous... I've already replaced mine with the Xiaomi S TV boxes.  

Hasta La Vista Google. 

[Piercarlo]

Thanks for posting this - I had done a factory reset as well so when I changed the date it did the update it is now working fine after I changed the date back. ✅✅👍👍

[Edland]

Ola, fiz o reset e não estou conseguindo fazer a tal atualização,para que volte a funcionar 

[johnnyzero2]

Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wilsonc86]

Still no fix for my 2nd gen. Driving me mad