Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Maitihi16]

I did that, and naw I can't get back on, what do I do

[alecdiez]

VERGUENZA MUNDIAL!!!! Nunca mas comprare ningun producto de Google!!! Queda evidente la estafa que están llevando a cabo con el Chromecast!!! No voy a ir a comprar un nuevo producto...Reparen lo que rompieron!!!! No pueden tardar 5 días en reemplazar un certificado...Reparen ya mismo el dispositivo!!! Si tengo que comprar un dispositivo nuevo comprare la competencia!!!

[TinaAndersen04]

Har desværre genstarter min ene cromecast så afventer hjælp

PS håber det snart virker igen synes det tager lang tid 

[Willowisp28]

WHEN WILL THIS BE FIXED? 

YOU ARE REALLY TAKING THE PISS NOW! 

YOU MAKE ENOUGH MONEY, SO FIX THE BLOODY PROBLEM.... NOW!!! 

[johnnyzero2]

Screaming in all-caps is never helpful.

[glennstas]

wanner is da spêl hier terug gemokt nondejuu

[gbharath5182]

Team,

How long it will take to resolve. 

[Patriciaann]

Do you possibly have a Time per se when you might have this issue fixed please thank yo

[Skywalker61]

Get in the game and fix the impact 😳🙄😴

[MiaP]

What is the problem, why is it taking you so long to fix the problem?
And why are you not communicating with us? It has been two days since your last post here.

[zoejanaye]

Any ETA on this fix? 

[Lobster61]

Any news?...I have reset the devices and cannot use them at all

[Prabhuboy]

Is this issue got resolved?

[NeilJames]

Nope. A few people worked out how to get the Chromecast gen 2 working again until Google came up with a fix, but Google broke that - without fixing the original certificate error. Good old Google...

[63GhostwooOOO]

Is this the result of another EO from Der Fuhrer Trump to cause chaos in the world that Google has complied with like the Gulf of Mexico? I'll buy Chinese next time. 

[DerDanni]

Hi @GoogleNestTeam
Could you please give us an update on when a fix is to be expected?

Keep up the good work

[Heni1]

I have experienced the same problem with gen 3 och Ultra as well. 

It started some weeks ago when they both lost wifi connection but we could solve by reinstalling every day. After a while that didn't work at all so we baught Google TV Streamer 4K instead and now it works well. 

[Paolo050795]

How many weeks 

[Anonymous]

That’s very disappointing 

[Ryno]

Come on man what's taking you guys

[Cristian81]

After all this, no one is going to risk having another Google product. What guarantees do we have that this won't happen again? RIP

[Hans-Christian]

Hi,

You claim to have located the problem on Tuesday, today is Thursday. Is any further updates on the solution to the problem available ?

[Anonymous]

When is this fix likely to be completed.  I have been unable to use this for a few days now

[Wilson1946]

Ha sido una estafa con los usuarios, si el haber reseteado equipos antes de vuestro aviso los deja insoportables deben resolver el problema o canjear los equipos sin costo alguno por otros que funcionen. Repito, es una ESTAFA PIRAMIDAL

[Katselija]

I'm interested, how is Google going to compensate this to customers? My  gadget has been useless already 4 days, obviously I must get a new one and that will NOT be Google-made. 😞 And when it's time to get a new phone, it is NOT  Pixel.

[Chrisboz]

This is ridiculous. It's the sort of response I would expect from a multi million dollar corporation. A stuff you attitude and a tortoise like response. With zilch respect for their customers. Come on google wake up and pull your finger out. MOVE

[jmlloberas]

Hace una semana que no consigo configurar mi chromecast, no se sincroniza con HOME y no puede autenticar el dispositivo. Estoy muy enojado. Servicio penoso. 

[mgcosta]

Hi, I'm Marcelo Costa, from Argentina.
My Chromecast suddenly stopped working about two weeks ago. Not knowing regarding your recommendation to "not reset to factory settings", we pressed the little button and restarted the device to factory settings.
Now my Chromecast won't sync with the Google Home app on my phone.
The app recognizes the Chromecast, indicating its number "chromecast8204," and then the code E5X8 automatically appears on my TV screen, requiring me to validate this code in the app on my phone. However, the app never allows me to validate this code. Additionally, the app displays a message indicating there is a problem and recommending contacting Google support.

How can I solve the problem?

[Basl]

Hello, I also have this problem and I also did a factory reset. I hope that will solve the problem.

Thank you. 

[tiagox]

2 days already without an answer... this is ridiculous. 

[abhi_k01]

Should I buy a new one

[margitogfilip]

How will you update me about solution to the chromecast problem?

Rgds dc.microteam@gmail com

[63GhostwooOOO]

Have you not done cybersecurity training? You could be bombarded by spam mail regarding Chromecast fix containing viruses. Delete

[abhi_k01]

Should I buy a new one 

[burtonfam12]

It is now 3 days after the initial acknowledgement of the issue, would love to know if my devices will be working by the weekend.  Can we get another update please? Thanks!

[Videgi]

Quanto tempo ritenete necessario x porre rimedio a questo problema?

Grazie 

[tokogc]

y si cambian la fecha del servidor, por X días y que la gente pueda bajar ese firmware, obvio a la gente que reseteo sus dispositivos..

o es muy tonto lo que estoy diciendo?

[maguimac1975]

I already reset it, please send asap how to solve it to all users.

[smoothjoe304]

so how come your offering support when i just found out your phasing out Chromecast. google announced the Google tv streamer which will gradually replace Chromecast.  yeah i think I'm done buying googles products if this is how they treat their customers. there's no real evidence your offering support since this has almost been a week and there's no fix

[Garthg]

Waiting!!