Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Alejandro71]

Hola, a mi me pasó lo mismo. Están trabajando en el tema y resta esperar...

[Honamom]

We also reset per the site instructions and now it won't authenticate

[Elle26]

The latest message from Google asks not to factory reset, and that they are working on a fix asap.

[Sbishop215]

Yeah too bad their troubleshooting site says to do so.... That's why so many people have done that 

[AngelGee1]

That’s why I did it 😕

[RemoGtz]

🙋🏻‍♂️same..

[Dgedaz]

... and I did the same! 😬🤬

[AxelAgain]

Same... better just roll out a replacement to me at this point google

[anil7june]

Change the date of your phone to one year back and then try, and later once connected you can change your date to latest.

[raulfergaeza]

But the first thing that is said to be done when the chromecast stops working is to reset it. Yesterday I spent 2 hours resetting and trying to configure it again but it was impossible. Please comment if there is a solution or if we have to look for alternatives because I am paying max, amazon, netflix... and now I can't watch them.

[Honamom]

Right? And they waited 24 hours to tell us NOT to. 

[raulfergaeza]

Yes, too late!!! I have reset it 5 times in the last 24 hours kkkkkkkkk

[themury]

Jajaja estamos iguales 

[Lulu15]

Eu perdi as contas de todas as vezes q reinicie ele nessas 24 hs kk

[Joke1]

Me to !

[Cele]

Anche io

[Endless-loveeee]

Same here... smfh 

[Joannelynn]

My husband and I wasted a whole evening trying to figure out the problem. It ended in frustration! I ended up resetting it. Now today told not to!,

[Anonymous]

Me too. Very frustratrating😡

[ChromecastUser2]

Please try to reset the phone date to an old date like 6th March and try to connect again. It will connect do Chromecast but not able to cast since the issue is still there from which needs to solve by Google Team

[Elle26]

Exactly! Rather infuriating isn't it! Just a couple of days ago I switched to YouTube premium; I also pay for Netflix & watch all my news etc via TVondemand.

[Sean2025]

I made the change on android device of date to 7 march I reconnected the Chromecast to the WiFi network now when I cast I have a firmware issue 

[Joe36]

I could re install it by changing the date. But still not connecting

[johnnyzero2]

Once you've re-added the device by rolling the date back, there are additional steps required to restore Gen2 casting from an Android device. It's all detailed here in this workaround:

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/

[maxibon]

no solution yet

[JuliaRS]

Exactly!! I have 2 devices, one in my room and the other in my living room. The one on the living room is working perfectly,  so I assumed the problem was on the device in my room, so I reseted it. Thank god I found this page, otherwise i would have lost so much time trying to figures this out.

[DaveyP]

If you have an HDMI port on your laptop, you can bring Max, Amazon, Netflix…up on your browser and hook your laptop up to your TV with an HDMI cable. 

[DLHOUGHTON]

I don't have a laptop

[mckoy]

kindly send me instruction because i already reset it cause whenever i try to connect it its showing cannot aunthenticate the chromecast...thanks

[Jgr77]

Set back the date to before 8 march on your device. Then you can reconnect your cromecast. It will not be able to stream before the fix comes, but it will be able to receive the fix.

[Fran1255]

It worked thanks 🙏 

[Christianne54]

Hoe did you reset the date?

[sherik]

What did setting the date back accomplish in terms of functionality?

[Slavitch]

Nothing it just keeps it from getting bricked.

[Christianne54]

Hoe do I reset date?

[John108]

Go to settings, General, scroll down to date and time, turn off Set Automatically and change date

[Lily8]

Where do you find settings to change date?

[Lily8]

I found it. It is the Mobile phone settings

[Sofos]

Inställningar var?

[van_rijn]

Thank you so much! It worked. Let"s hope the fix will come soon.