Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday.

[SBMB64]

@Jst5 I also. Been waiting since March 9

[ventosoana]

Me pueden dar instrucciones, porque yo lo reinicie de fabrica sin saber que no era conveniente, y ahora no lo puedo conectar 

Gracias 

[SBMB64]

@ventosoana I have done the same. They still did not fix the issues.

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ort]

Hola, anda a configuración de tu celular cámbiale la fecha pone 8 de marzo como si hoy fuera ese día, luego entra a la app Home y trata de configurar el dispositivo a tu tv luego volve a cambiar la fecha de tu celular a la de hoy y espera a q se actualize, yo hice este proceso anoche y lo deje así ya q lo había configurado Pero no me aceptaba el wifi, lo deje así sin desenchufar ni nada y ahora se actualizo solo hay gente q se le actualiza ahí nomás q hace esto. 

[Daniela0]

1 of 2 working now 🙂 it’s even the one I reset (but reconnected to the network by temporarily changing the date on my phone) 

yay

[Nay90]

Hey thanks for the tip i was able to connect the device and update the software

[chintan_12]

As I see that chromecast started to work. Thanks for the problem solving. I hope in future this kind of technical issue will not happend and google supports the cuatomer.

[ShoutOut]

I'm back online with chromecast.  Thanks Google 

[Dasprodeep]

How many days will it take to get the same fixed ?

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday, and your Chromecast should receive it soon.

If you have already done a factory reset, then you'll have to do this fairly simple procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[becki-63]

Thanks for updating 

[SBMB64]

@becki-63 

 

[SBMB64]

@becki-63  that is what's on my TV

[Bulgroz]

Thanks to Google for this reminder that you should never ever buy a mission-critical system (such as a car) with Google embedded (such as Android auto). Imagine being stuck with a non-functioning system for 5 days...

[Anonymous]

You did it! Thank you so much 🙏

[Jessejames1776]

Sorry but patience is starting to wear thin. It's been almost a week now. This is kind of ridiculous! This should be top priority for you and fixed several days ago, please get it together

[SBMB64]

@Jessejames1776 yes. That's how I feel

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday.

If you have done a factory reset, then you'll have to do this simple procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Tgriff]

So if we have reset the device what do we do? I think you need to offer some kind of replacement solution.  Just wait and see is an average at best option. Who do I send the invoice for a new casting device to?

[johnnyzero2]

If you have done a factory reset, then you'll have to do this fairly simple procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Nonies]

I have NestMini6526 that I cannot connect to, even with my pixel phone

[Nonies]

I turned wifi on and off and it has connected to my device but isn't connecting to the wifi itself.

[Riccio]

Ho ricevuto l'aggiornamento, adesso riesco a trasmettere film ma, non a trasmettere lo schermo del cellulare.

[RedF0xPT]

Bom dia, eu fiz reset no meu chromecast mas consegui hoje resolver. É só mudar a data e hora do telemóvel para antes do dias 9 de Março e depois fazer a configuração normal do chromecast. 

No fim a configuração tem que repor a data e hora para a atual e depois é só voltar a usar o chromecast normalmente. Boa sorte 

[julietag]

I already did the factory reset omg I was desperate 😫

[johnnyzero2]

Not the end of the world. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[julietag]

Thank you Johnny! You just saved an Argentinian life 

[SharlaB]

I had to remove my user on my android and create it again. Then it started an update and now it works again.

[Deiker]

Quiero recuperar mis datos 

[qwertykeyboard]

Please fix the issue for my chromecast as well.

[johnnyzero2]

Read the update status pinned at the top of this page. Google started rolling out a firmware update fix yesterday.

If you've already done a factory reset, then you'll have to do this simple procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SharlaB]

Remove your user on your devise, and create it again. That worked for me.

[Lukarrieta]

Yo resetee de fabrica de Chrome cast por qué es lo primero que dicen que haga, y ahora como sigo?

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Mitchel1]

Hi. I made a factory reset on my Chromecast audio that wasn't connecting and now I can't reconnect into the Chromecast. Can you help me please?

[johnnyzero2]

       Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Kalmphil]

Hi,  when will this be fixed?

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday, and many users have already received it.