Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[GDSKumar]

How did you do tgat

[amyikin01]

I reinstalled the Google Home and  tap the cast icon of the YouTube, and found out  it works.

[placeinline]

Just to compound my woes with this problem.

While doing my original fault finding before any notification, not only did I factory reset the device but also deleted it from Home. Therefore, I cannot even attempt the current semi-fix as Home can only find the device but "cannot communicate with the device".

Obviously I was being a bit too thorough but I'm a bit stuffed now! Hopefully their fix will cover this as well.

[johnnyzero2]

     ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lumikahu]

• Go to your android settings
• Search day and time or scroll to find it
• Take automatic date and time off
• Choose day before u did reset cast device i Choese 05.03.2025
• Open google home and connect device get update for cast. Done
• Remember to change your date to automatic after your cast is set. 

[Vicki2]

Same here.. I deleted the device! Waiting for a reply

[Ritesh1]

I too got an firmware update & now it is casting. thanks google support team for your efforts on resolving this on high priority 

[iona]

Já redefinir então quero prazos estou sem tv

[GedeWid]

Hi Team,

Do you have guidance if the Chromecast already Factory Reset ?

Thank you

[Lumikahu]

FOLLOW THESE STEPS (FACTORY RESET CROMECAST) FIX

Go to your android settings

Search day and time or scroll to find it

Take automatic date and time off

Choose day before u did reset cast device i Choese 05.03.2025

Open google home and connect device get update for cast. Done

Remember to change your date to automatic after your cast is set. 

[alokgautam]

Worked for me! Thanks!

[NiallOD]

Yep, this is the solution

[Nish72]

It has been a while now since my chrome cast hasn’t been working. How long more do I have to wait coz I watch heaps of series on Netflix during my days off

[Lumikahu]

FOLLOW THESE STEPS (FACTORY RESET CROMECAST) FIX

• Go to your android settings
• Search day and time or scroll to find it
• Take automatic date and time off
• Choose day before u did reset cast device i Choese 05.03.2025
• Open google home and connect device get update for cast. Done
• Remember to change your date to automatic after your cast is set. 

[archbishop]

Bit late advising people not to do a factory reset when that’s the first thing they normally ask if you have done when phoning a help desk… now smart tvs are having a problem and they suggest to try doing a factory reset???

[Lumikahu]

FOLLOW THESE STEPS (FACTORY RESET CROMECAST) FIX

• Go to your android settings
• Search day and time or scroll to find it
• Take automatic date and time off
• Choose day before u did reset cast device i Choese 05.03.2025
• Open google home and connect device get update for cast. Done
• Remember to change your date to automatic after your cast is set. 

[Wilsonsaenz]

Lastimosamente yo lo restableci de fabrica y ahora ya no puedo entrar por favor espero lo resuelvan lo más pronto posible gracias 

[ejmata305]

How old is this Google message??

[ejmata305]

In top of that, the speakers start screaming on its own telling me to report it to Google. But Google is nowhere to be seen… or contacted. Unbelievable!

[ejmata305]

Google Display?… useless!

Why did I buy these speakers ?? They are controlled by Google, and Google is missing in action!

[Anonymous]

Eu reiniciei e não consegui conectar mas peguei uma dica aqui e funcionou. Mudem para o dia 08 de março o celular manualmente e conectem que dá certo! Atualizou e voltei o celular na data de hoje. Está funcionando, obrigada as dicas aqui dadas pelas pessoas comentando.

[webx21]

Yo ya compré un fire tv stick pensando que mi chromecast estaba dañado

[Lumikahu]

FOLLOW THESE STEPS (FACTORY RESET CROMECAST) FIX

Go to your android settings

• Search day and time or scroll to find it
• Take automatic date and time off

Choose day before u did reset cast device i Choese 05.03.2025

Open google home and connect device get update for cast. Done Remember to change your date to automatic after your cast is set. 

[placeinline]

Tried the following "

1. Under "Technical information," check for Cast firmware version: "X.XXX.XXXXX." If it's a display, check for Fuchsia Version: "X.XXXXXXXX.X.XXXXXXX."

Not for CCA2 ? Nothing appears in the app at this point.

[Nachomona]

Hi everyone,

If you factory reset your Chromecast (2nd Gen or Chromecast Audio) and now you can’t set it up because it shows the message “Connection problem”, here’s a solution that worked for me:

✅ Steps to fix the issue

1️⃣ Change your phone’s date to March 6, 2025 (or a day before the issue started).

2️⃣ Open the Google Home app and try setting up your Chromecast as a new device.

3️⃣ Once the Chromecast connects, it will automatically download Google’s update.

4️⃣ After the update is complete, set your phone’s date back to the current day.

🔹 That’s it! Your Chromecast should now work correctly.

💡 Note: This solution may work because changing the date prevents the device from detecting the expired certificate, allowing it to connect to Google’s servers and update.

[manzbia]

omg i cant belive it worked thank you so much you're a hero bro 

[mindzh]

bro this was amazing, thanks my guy, out here saving lives

[Rachhh]

Thank you soooooo much!!! You are a genius. This has fixed the problem for me. Thank you!!!! 🙏 

[PokerFace]

This worked for me.  Thank you so much.

[Lucy9]

Omg you are my hero

[Lucy9]

It works

[Hiram1]

Ojalá Google te contraté para su departamento de atención al cliente.... Funciono!!!!

[Knightm]

Awesome! Worked straight away.

[S71n4]

This worked!!! You're a hero @Nachomona 

[Jhessy]

Aqui deu super certo

Valeu

[ALEX70]

You are a genius 👏 

[LuisBaquera]

Increíble ,muchas gracias ¡funcionó perfecto !

[Nosila1]

I have tried this hack 10 times with no success. Sydney Australia. ☹️
cheers, Alison. 

[dolly21]

I GOT YOU MY GIRL!!  So first what you do IF you have an android, on the top right corner of your phone you go to settings, then touch general management, then go where it says date and time and touch the automatic date and time and turn it off, and then set the time to march 7 

[dolly21]

Yesssssss IT WORKED 💪 YAYYYYY!!!