Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[dmr195]

This is no longer an “emerging” issue. It “emerged” on Sunday, which is two whole days ago. The lack of updates about when a fix will be released is disgraceful. This will become a textbook example of how NOT to manage a major outage, to be taught in university courses in years to come. How about giving us a status update at least once per day on how the fix is coming along?

[Tháfini]

Ainda sem novidades?? Estou há 3 dias sem o chromecast funcionar..... 

[Anonymous]

I have three Chromecast 3rd GENERATION installed in my house and all of them stopped working on March 09, 2025. Is necessary Google to be aware that the Chromecast failure is not only with 2nd Generation devices.   

[Cdso333]

A factory reset is going to be an incredibly common "go to" action for most users I imagine.

[Rikkemn]

Where will you share the instructions, how to set our devices back, if factory reset already have been made?

[TillyAmes]

A tad optimistic to expect that users wouldn't have made a factory reset - It has been the way to go for years, when troubleshooting to reset everything from router to casting device 🙃

Nice that there finally are some outgoing respons, that is appreciated - aviating further updates.

Kind regards

[Dante-Eveleigh]

My Chromecast 1st gen device seems to have had the exact same issue based on what i have read on these forums.

Followed the standard device reset method just to see i then could not get it rejoined to google home at all, until viewing the forums and setting my mobile device back then performing the join, once joined again it is unable to establish the connection with the home app/account base and therefore does not allow casting or pull down wallpapers from your account. Currently the device is purely a tool to display google specific wallpapers and the time.

What kind of turnaround time are we looking at with regards to the issues being experienced across all chromecast devices?

[gm3con]

Please inform us when have you done. Thank you.

[HåkonJ]

Time frame for fix? 

[johnnyzero2]

Excellent instructions for a workaround that will restore Gen2 casting from Android devices, even for those who have already done a factory reset. Worked for me. Good enough, until Google issues a proper security certificate fix.

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/

[Ankurkatiyar]

It's seems that this is a tactic of Google to force there user to buy a new updated decice

[gm3con]

maybe

[Chaosqueen80]

Don't buy another Google one!  My roku is out for delivery. 

[Leesakat]

Please fix this. I love all of your products but this sucks.

[Fedevargas]

It would have been great to have a heads-up BEFORE the glitch happened. Too late for a "Do not factory reset your device"

[CtrlAltDel]

Agreed 

[JJ-27]

Pour ceux qui comme moi avaient tout tenté y compris une réinitialisation usine en rendant du coup leur chromecast indétectable, il suffit procéder comme suit :
- à partir de l’appareil recevant la musique (iPhone, androïd, tablette..) : aller dans « Réglages » -> « Date et heure » -> désactiver le réglage automatique -> choisir n’importe quel jour antérieur au 9 mars (date butoir péremption SSL responsable du problème)
- puis lancer Google home et installer le chromecast. Il sera de nouveau détecté. (Ça a marché pour moi)
Mais attention, il sera juste de nouveau prêt à recevoir le correctif quand Google en aura fini.. 
Merci à GoogleNest 

[MENAK]

Send email with instructions ASAP 

[username77386]

Is there any update on when this will be fixed? Like many people - I won't be buying another Google product to replace it 

[ccouto]

never more at my life, any google product. Like bandits, they entered at my home silently, stilled my equipment and left me alone

[Dracodepressus]

Esperemos que Google no vaya a tener la genial idea de sacar al mercado, en un futuro no muy lejano, robots androides autónomos..... Ya que al paso que vamos, las películas apocalípticas, que hemos visto se volverán una realidad

[CtrlAltDel]

Is there any further update - this is days now 

[Matzz]

Bättre fram framhållning

Viktigt förr att informera om produkts fuktion.

[Nickr81]

@GoogleNestTeam when can we expect the fix to this?

[Decibel]

Fix this please. I want to stream the F1 Australian Grand Prix this weekend!

[Pete90]

Allora ragazzi da quello che ho capito se tu comunque sullo schermo TV vedi la schermata di Google non devi fare nulla con il Chromecast e sicuramente non lo devi resettare il problema viene dalla app Google Home  Buona serata e speriamo bene

[gm3con]

ho provato a disinstallare google home e reinstallarlo. Niente, non c'è verso.

[roberto876]

I have done the factory reset on my Google Chromecast. What do i have to do now? Please help me.

[tbuz]

If you factory reset your Chromecast, you can fix it this way. Manually change the date, on the device you use Google Home, to March 8 or earlier, and you can set up your Chromecast.  Then change the date on your device back to what it should be. You won't be able to use your Chromecast, but it won't be factory reset anymore.

[Mettester]

You mean change the date on the phone, if thats the device you use Google Home on?

[tbuz]

Yes, such as your phone

[Max98]

Set your phone to march 8, you can get it back on the wifi but you can’t stream. We all have to wait till google comes with a update

[noahroutley19ma]

Please help asap

[nemoguardian]

¿Los perjuicios causados por el tiempo sin servicio quién se hace cargo?

[Jitendra_Kumar]

 I can’t cast to my TV anymore. It was working fine until the day before yesterday, but now my phone says that my Chromecast (2nd Gen) has an untrusted firmware. How can I fix this quickly?

[ccouto]

it is a defect at google server, do not do anything except noise against google

[ccouto]

Time to make noise against Google and flood the intenet exposing this shame

[zira360]

When it first started on 9th of March I did press the reset button on my Chromecast will it not connect to my tablet and my phone anymore?

[MJG1959]

A bit late with the "do not reset" message. It's the first thing you try when a device like this falls over and stops working so comprehensively. I have two 2nd gen that no longer work but fortunately one 1st gen which I can swap between TVs till you get your act together and sort this out 

[ccouto]

do not tell this, they will block your 1st gen also Lol