Remote control of the Google Home and Google TV app

[nela-still]

Hello,

I've had problems with the virtual remote control of the Google Home and Google TV apps for a while now.

The only way it works is to restart the streamer and after about five minutes impossible to use it again and a message says to verify that the streamer is on the same network as my Pixel 9 Pro.

I have tried all possible solutions and even factory reset does not solve the problem.

Lately, I ordered a new Google TV Streamer which has exactly the same problems than the first with the virtual remote controls from the apps.

I specify that I also have a Chromecast with Google TV and the remotes of the two applications works wonderfully.

I guess there is a software issue in the streamer system.

Am I the only one having this problem?

[virnab]

Hi nela-still

Thanks for reaching out to our community.

I'm sorry to hear that the virtual remote control in the Google Home app and Google TV app only works for a short time before disconnecting when you try to use it with your Google TV Streamer (4K). I appreciate you letting me know that the virtual remote works perfectly with your Chromecast with Google TV and the troubleshooting efforts you've already tried, including purchasing a new device to resolve the issue. I'd be happy to help you get to the bottom of this.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Virna

[nela-still]

Hi Virna,

I finished completing the form.

Best regards

[virnab]

Hi nela-still,

Thanks for the update on your case. We're following up on your case, so please keep an eye on your email.

Best regards,

Virna