Samsung q930 disconnects from Chromecast when trying to change volume

[Nshah]

Hi

I have connected new Chromecast with Googletv to my projector and also connected to Samsung q930 soundbar through Bluetooth. It works fine as long as I don't touch volume buttons.

As soon as I try to change volume using Chromecast remote or soundbar remote the soundbar disconnects from Chromecast and speakers default to projector.

Tried configuring volume buttons in Chromecast and also without configuring the buttons. Same problem. Any solutions?

[Kimy]

Hi Nshah,

Thanks for posting here in the Google Nest Community. What is the physical connection between the TV and the soundbar (Optical, HDMI, etc.)? Could you try to refresh the communication with all of the involved devices (TV, soundbar, Chromecast device, etc.) by performing a sequential reboot? If it persists, try a factory reset and ensure that you pair the remote with all the involved devices. Let us know how it goes.

Thanks,

Kimy

[Nshah]

No connection with TV. Chromecast device is connected to projector and soundbar is connected through Bluetooth.

Tried factory reset. 

Issue seems to be with Samsung soundbar and not Chromecast device. 

[Kimy]

Hi there,

Thanks for the reply. If you have the means to troubleshoot your Samsung Q930 soundbar, go ahead. You can also contact them for further assistance. Let us know how it goes.

Regards,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy