Video doesn't play after stopping, and this community is just bots.

[hydrodeGS]

Forget this place. It's only bots. I'm switching to a Fire TV Stick, good by !!!! 😀

I'm trying to repair my parents' Google Chromecast. It used to be mine for five years, but I gave it to my parents after I finally got a different one.

Anyway, trying to resume any show after stopping won't allow me to watch the video past a few seconds. I can seek to any time I want, but the problem persists no matter what. I've restarted the device and reconnected to the Wi-Fi network, but nothing has worked... Any help would be greatly appreciated!

(Is there any way I can upload a video of the problem to a site outside of YouTube? I don't want a copyright strike.)

Update: please don't respond unless you're an actual human being.

[DeboraJ]

Hi @hydrodeGS

Thanks for reaching out to the Community! I understand you were having some inconveniences when you tried to cast to your TV with your Chromecast device. I know it could be frustrating, but don't worry! Let me help you with that!

Before we continue, I need to know some information about the inconvenience, just to provide you with more accurate information:

• When did the issue start?
• What type of Chromecast do you have?
• Did you try to use a different HDMI cable?
• Did you try to use your Chromecast on a different TV?

Once you have this information, I will be more than ready to assist you!

Best Regards,

Debora

[hydrodeGS]

Hello, 

The issue started about a month ago when they used it again after not using it for around a month. Using the device in my own TV produces the same result.

The Chromecast device in question is the 1080p Chromecast with Google TV; it comes with a non-detachable HDMI cord.

[DeboraJ]

Hey @hydrodeGS

Thanks for sharing that information! I really appreciate it. I found some steps for you! In case these steps don't work, don't worry, I have more options for you.

• Step 1: Check if the Google streaming device firmware is updated.
  • To check if the streaming device software is up-to-date, find the build number. If it's not up-to-date, reboot your streaming device (unplug it from its power source, wait one to two minutes, then plug it back in) to attempt to receive the update.
• Step 2: Check that the casting device is updated.
  • Android:
    • On your phone, open Settings.
    • Scroll to and tap About phone.
    • Tap System updates.
    • The screen should show whether the system is up-to-date and when the update server was last checked. You can optionally select Check for update if you want to immediately check again.
    • If an update is available, tap it to install it.
  • iOS:
    • On your phone, open Settings.
    • Connect to a Wi-Fi network or mobile broadband.
    • Click on General > Software Update.
    • Once connected to the internet, the iOS software update can commence.
    • Tap Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed.
    • To update now, tap Install. Alternatively, you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, plug your iOS device into power before you go to sleep. The device will update automatically overnight. If asked, enter your passcode.
  • Google Chrome browser:
    • Go to the Chrome menu and click Help.
    • Click About Google Chrome.
    • Click Check for updates. If there are any updates available, install them.
• Step 3: Check the proximity of the TV to the casting device (phone, tablet, or computer) and the Wi-Fi router.

Once you perform these steps, please let me know what the result was! I will be more than happy to continue with the process if you need it!

Best Regards,

Debora

[hydrodeGS]

I'm sorry but what you're telling me isn't helping. I'm beginning to suspect something's up. I told you that I had a Chromecast with Google TV, which has a HDMI connector built in, and you still tell me to use a different cable? Never mind the fact that you asked what my device was even after I tagged my post.

Everything is up to date and my modem is in the same room as my Chromecast. If you have any more steps that will actually work, please respond with them as well as the answer to 6+2×8.

[DeboraJ]

Hi @hydrodeGS

I apologize for the confusion, checking with my team the information, we need to perform a factory reset on your device, let me send you the steps for this. 

• With the Chromecast Voice Remote
  • At the top right of your TV screen, select your profile and then All settings .
  • Select System and then About and then Factory Reset.
• From the Chromecast device
  • While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
  • When the LED light turns solid white, release the button, and the Chromecast should then reset.

Once you do that, please let me know the results. I know that you already perform a restart but please, let's try the factory reset, it is a different process. In case it doesn’t work let me know. 

Best Regards

Debora,

[hydrodeGS]

You have not answered the additional question. You are an automated programme. Thanks for wasting my time; I'm never coming back here for help ever again. Good by !!!!

[DeboraJ]

Hi @hydrodeGS

I completely understand why you might think we're artificial intelligence. Rest assured, you're speaking with a real human Community Specialist. I apologize if my previous answers sounded robotic.

The steps I provided are specifically designed for this type of issue. I'm eager to help you resolve it, as your satisfaction with our service is my priority. Please let me know if the steps were useful.

Best Regards,

Debora