Video slowed down

[xix3k]

Hello.

I am using a device with chromecast built-in (canal+ box with androidTV) and I have a problem. Whlile I cast video from Google Chrome, the video is slowed down. With audio I don't have any issue. I casted video from another laptop and this problem didn't occur. Also I tried cast to another device (Mibox 4) with built-in chromecast and had no problem.

[JenniferV]

Hi xix3k,

Thanks for reaching out. Please make sure the Chrome browser is updated and try to reboot your laptop. Rebooting and resetting your built-in Chromecast device might also help. 

Also, if the issue is isolated with this Chromecast built-in device, please reach out to your device manufacturer for further help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey xix3k,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer