Why won’t my Google Nest play the correct Spotify playlist?

[jhonmuller]

I’ve been running into a super frustrating issue with Spotify on my Nest speakers lately. Whenever I say something like “Hey Google, play my Chill Vibes playlist on Spotify”, it either tells me it can’t find it, or it just plays something completely random. Sometimes it’s another playlist with a similar name, other times it’s some random station I’ve never even listened to.

The weird thing is, these playlists are definitely in my Spotify library and have been there for ages. If I open Spotify on my phone and cast them to the speaker, they play perfectly. So it really just seems to be a problem with the voice commands. I’ve already double-checked that Spotify is set as my default music service, and even tried re-linking my account in the Google Home app.

I found a few threads with similar issues, but none of the fixes worked for me. Here are those threads:

• https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-not-playing-personal-Sp...
• https://community.spotify.com/t5/Your-Library/Google-Assistant-devices-re-direct-to-random-spotify premium-albums-with-similar/td-p/6042997
• https://www.reddit.com/r/googlehome/comments/1ls8xtg/google_nest_refusing_to_play_a_spotify_playlist...

Is anyone else running into this? Have you found a reliable fix or at least a decent workaround? Would love some advice before I lose my mind over this.

Anyone else running into this? Would love to know if there’s a fix or workaround. Thanks in advance!

[virnab]

Hi jhonmuller,

Thank you for reaching out to us. I’m sorry to hear that you're experiencing issues with your Nest Speaker not playing the correct Spotify playlist when using a voice command. I understand how frustrating it might be when the correct playlist is in your library, but the voice command feature isn't working as expected. I appreciate the troubleshooting steps you've already taken, including those found in various threads. It is my pleasure to assist you with this concern.

To get started, please provide some more information by answering these questions:

• When did the issue start?
• What is the model of your speakers? Google Nest and Home device specifications
• What is the firmware version of your speakers? You can use this Google Help Center article as a reference: Find your device’s firmware version.
• Are you using the latest version of the Google Home app? If not, this Google Nest Help Center article provides helpful instructions: Update the Google Home app.

• Are you using an iPhone or Android device to control your speakers?
• Is your smartphone's operating system updated?

• After retraining the voice match, what is the behavior of the Google Assistant with other commands?
• Are you having the same issue with other Spotify playlists or only with a specific playlist?
• Were you able to play your speakers with a different Spotify account to check if you have the same inconvenience?
• Are you using a Spotify Premium account?
• If you already reset your speakers, could you please describe how you performed the speakers reset?

Please keep me posted.

Best regards,

Virna