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Resolved! Regarding an issue with Chromecast 2nd gen and Chromecast Audio

Update 3/20/25 Hey folks, If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chrome...

GoogleNestTeam by • Community Manager (Admin)
  • 2315794 Views
  • 16008 replies
  • 2528 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 24801 Views
  • 0 replies
  • 11 kudos

Chromecast setup and connection

we bought a 1st gen last week and could not set it up as it would not connect to our Wifi at all. we replaced it yesterday to a 1st Gen. its casts fine but cannot set up our google home with chromecast. we simply do not pick it up on our apps as well...

DavidseN by • Community Member
  • 711 Views
  • 3 replies
  • 1 kudos

Pioneer BBC music update

I use cast from my tablet and mobile...global music app works fine but BBC music cuts out continually. I have an lg model 49sm9000PLA I have uninstalled apps reset pioneer you name it

Neilm831 by • Community Member
  • 1080 Views
  • 5 replies
  • 1 kudos

Chromecast with Google tv

Can i use Google assistant on the Chromecast remote to control All my devices in my Google home app? Fx turn in light or Play music on Google mest audio?

Sign in again

I set up my daughter’s kids YouTube account on my new chrome cast and now I cannot get out of “Your profile has been signed out” page.

chromecast remote batteries draining 3% in 9 hours if left in overnight

Hi Jennifer,I followed your instructions on resetting the Chromecast. However leaving the batteries in the Chromecast remote overnight for 9 hours from 11pm to 8am drains the batteries about 3% - so they would clearly not last very long. Taking the b...

GerardGS by • Community Member
  • 2239 Views
  • 13 replies
  • 0 kudos

TV doesn't respond after installing chromcast

I recently purchased a Chromecast with Google TV. I have a Samsung LED TV that is about 7 years old. After installing and setting up the Chromecast the TV often doesn't respond to remote input other than power. I cannot change the volume or switch th...

Jberk by • Community Member
  • 1324 Views
  • 9 replies
  • 0 kudos

Chromecast unable to check box for connection to wifi

The network I want to connect to has a tick box to accept t&c. I can't work out how to check the box with the remote. I've tried the up and down buttons with no success. The pointer defaults to the password box and wont move anywhere else. Please hel...

Dolly1 by • Community Member
  • 1781 Views
  • 1 replies
  • 0 kudos

Xclass TV Hisense 43"

I can't believe my new Hisense TV doesn't have smartcast on my Smart TV? Just needed to purchase a Chromecast device approx $25-$30 dollars. Just saying 路

Hello

How do I connect nest display 

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