my cromecast does not connect to my tv and mobile

[kunalbhatia]

hi dear my cromecast does not connect to my tv and mobile means if i want to see movie i choose one and say do cast it to tv it just not come to my mobile the name i gave to it to cast it pleasee help

[Jeran]

Hey there kunalbhatia,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, since I know it can be difficult to figure out on your own. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• What kind of phone are you using?
• Are you able to connect to the Chromecast using another device, such as a computer or tablet?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from kunalbhatia, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran