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"Couldn't sign in please try again

raftercrafter
Community Member

2 weeks ago

I cannot add Google TV Streamer to home app. When I try to add my Google TV streamer over Wi-Fi (2.4GHz or 5GHz) or Ethernet I can set it up until the point where I select the room and verify my identity. This appears to succeed on my phone but then it says "Signing on to Google TV Streamer with your Google account"where it hangs for a minute then says "Couldn't sign in please try again". If I activate with the remote it logs in yo my account and sets up successfully, except in Google home the tv will  be listed under my house but not a room, and when Igo to add it to a room i agree to terms, verify with pin.or fingerprint (only 2 options) then it says "Signing on to Google TV Streamer with your Google account"where it hangs for a minute then says "Couldn't sign in please try again".

I have cleared my cache, updated software, factory reset the router, and reinstalled my home app a half dozen times. There are little variations in messages along the way depending on how o try and connect, but in the end I always get to a couldn't sign in error in the home app, whether or not I've completed setup on the remote and am signed in on the streamer.

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2 REPLIES 2

GlenZenAF
Community Member

a week ago

Just want to chime in and say I'm having the exact same problem with my Google Chromecast with Google TV device.  I've got it set up using the report, but I can't assign it to a room in the Home app because it gets that same "Couldn't sign in" error.  Hopefully, someone will have a real fix here.

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ByronP
Community Specialist
Community Specialist

a week ago

Hi Folks,

 

Thank you for reaching out to the community. I understand you're experiencing trouble finding your Google TV Streamer and your Google Chromecast with Google TV in your Google Home app after the setup, and you're receiving an error message, "Couldn't sign in, please try again later." I appreciate all your troubleshooting efforts in this situation. I'm glad to help you.

To further assist you, please answer the following questions:

  • What's the LED light status (solid or flashing white) of your Chromecast device? (You can visit this helpful article to check the Chromecast LED status light.)

  • What's the distance between the router and the Chromecast device?

  • Are you able to find the list of available Wi-Fi networks in your Google Home app?

  • Which phone are you using, Android or iOS?

  • Have you tried to use an alternative device, like a tablet or iPad?

Important: Double-check that the Wi-Fi router is plugged in and that the internet connection is stable before you proceed with the sign-in option.

Please let me know your findings. 

 

Regards,

Byron

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