youtube music (premium) will not play on tv with chromecast (HD) with google TV

[no-body]

When I try to start youtube music (premium) using my TV and a chromecast with google tv (HD), youtube (premium) is started. I reinstalled youtube music premium, but with no effect. Reading all kind of posts and help pages, i got the impression that using youtube music (premium) this way is blocked bij google. 

Any comments?

[gmelanymelissa]

Hi @no-body,

Thanks for posting here in the community. I'm sorry to hear your Chromecast with Google TV won't play YouTube Music (Premium). I appreciate all the efforts you've been making to resolve this inconvenience. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• When did the behavior start?
• Did you get any error messages?

In the meantime, let's check a few things:

• Check for software updates: Ensure the software on your Chromecast with Google TV is updated.
• Check your internet connection: Make sure you have a stable internet connection.
• Clear the app's cache and data: Clearing the app's data will remove any stored custom options and settings.
• Uninstall the app: Try uninstalling and reinstalling the Google Home app.
• Restart your device: A simple restart can solve some glitches. Refer to this article: Restart your Chromecast with Google TV.

Keep me posted.

Regards,

Melany