Canceling Google Home Premium subscription isn't visible in the app or on the page

[Remco1995]

I'm trying to cancel my Google Home Premium subscription. It's not visible in the app or on the page, but it is visible in my payment methods. I've already contacted Google Netherlands, but they can't help me.

They sent me several websites with information on how to cancel the subscription, but the subscription remains invisible.

It's a Nest Aware subscription from a former house. This house has been removed for a while now, and I think that's why it's no longer visible to me. It was purchased through the Google Store, which I can see under payment methods.

I would like to hear how I can solve this.

[jenniffert · Accepted solution]

Hi Remco1995,

Thanks for reaching out here in the community! I understand you’re still being billed for the Google Home Premium subscription even though the home structure it was assigned to was deleted. Because of this, you can no longer locate the subscription in the app or Google Store to cancel it. I appreciate you reaching out to us, and I'm sorry that the information provided so far hasn't helped you cancel the subscription. No worries, I can definitely help you with this!

Based on this information, removing the former home structure caused the subscription to become unlinked and invisible. In these cases, you must first apply the subscription to a new home structure to make it visible and available for cancellation. Please follow the next steps to apply the subscription to one of your current homes:

• Open the Google Home app.
• At the top right, tap your Profile picture or Initial.
• Tap Home settings, then Subscriptions, and then Google Home Premium.
• On the next screen, tap Apply to apply the unlinked subscription to the home structure.

If you were able to apply the subscription, please proceed to cancel it. For detailed instructions, refer to the following article: Manage your Google Home Premium subscription

Let me know how it goes.

Best regards,

Jenniffer

[Remco1995]

Hello Jenniffer,

It's resolved now. I followed the steps you suggested. Thank you for helping me. Sincerely, Remco

[jenniffert]

Hi Remco1995,

Thanks for following up on the case! I'm glad to hear that the steps worked, and the subscription is now cancelled. I also appreciate your patience and the efforts you made to resolve this issue.

If you need more assistance in the future, please feel free to post again.

Keep me posted.

Best regards,

Jenniffer

[jetspeeder]

I am unable to change my subscriptions/google home premium. I don't see the 3 dots that lets me manage my subscription. Do you know how to get this fixed? I've been chatting/emailing with support for over a week and they just keep saying they'll let me know in 24 to 72 hours and of course nothing every time I ask for an update.