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Subscription to Nest doorbell

Laraloulou19
Community Member

‎12-28-2025 04:35 AM

Good afternoon
I paid on card yesterday, which is more than 24 hours and my Nest doorbell is not working on looking back at things. Could you look into this for me please? Thank you.

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DeboraJ
Community Specialist
Community Specialist

‎12-31-2025 04:38 PM

Hi @Laraloulou19,

 

Thanks for reaching out to the community! I understand you've been experiencing some issues with your Google Nest Aware subscription not working on your Nest Doorbell. I’d be happy to help!

Before we move forward, I need a few more details to provide the most accurate steps:

  • Which specific subscription plan do you have?
  • Which generation of Nest Doorbell are you using?
  • Are you receiving any specific error messages?
  • Regarding the video history: are you trying to view footage from before you purchased the subscription or from after the purchase?

Once you provide this information, I will be more than happy to assist you further.

 

Best regards, 

Debora

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