cannot manage my google home premium subscription

[jetspeeder]

I got a notification that my google home premium is set to renew soon per below. When I try to manage my subscription, I am unable to change anything. I don't see the 3 dots that people see to manage their subscription. There is nothing for me to click on. I've reached out to customer service over weeks agao and they keep telling me 24 to 72 hours and every time I ask for an update they just repeat the same thing (we need another 24 to 72 hours).

Trying to post a screenshot of what I see but not sure how to do it.

Thanks for being a Google Home Premium Advanced subscriber. This is a reminder that your subscription is renewing on Saturday, 29 November, 2025.

Your subscription will renew automatically until you cancel. If you don't want to be charged, cancel at least one day before the billing cycle starts. You can make changes to your subscription or update billing information anytime. 

[MplsCustomer]

@jetspeeder 

Are you going to this Subscription Management page?

https://store.google.com/subscriptions/home-premium

Do you have cookies enabled for google.com?

Have you tried a different browser?

(I'm just another Google Nest customer.)

[jetspeeder]

ya that's the page i'm at; i've tried on multiple browsers and all the same results. this is what i see below

[MplsCustomer]

Google Nest Support:

Can you address this customer's inability to manage their Google Home Premium subscription?

They've contacted Support, with no resolution.

[David_K]

Hi @jetspeeder 

I've shared this with the Google Nest community team for review.

[Beder_house]

I am also in the same boat. I will cancel and take my business elsewhere. 

[MeBrain]

If only we could cancel ?

Literally being held hostage for a broken service .

[STR]

Trying to cancel subscriptions that won’t die is such a time suck! Especially when Google hides any customer service phone numbers or email addresses. In my case, I received an email from “Sheryl” of The Google Nest Customer Care Team advising that my subscription had been manually cancelled. Hopefully you’re next in the queue. Good luck. 

[sicsacol]

Hi @jetspeeder,

Thanks for posting in the community. I'm sorry to hear you're having difficulties managing your Google Home Premium subscription through the Google Store because you're unable to find the three dots icon that is preventing you from making any changes. I understand how concerning this must be, especially since you've contacted our live support team but haven't received a resolution yet. I appreciate the detailed information you've shared so far and the time you've taken to contact our live support team. No worries, let's work together to get this resolved. To help with that, I have some questions for you:

• Just to confirm, are you trying to cancel your subscription or update the payment method?
• Where did you purchase your subscription?
• Could you share your case ID created when you contacted our support team?

@David_K, @MplsCustomer, thank you for your help!

Any additional details you can provide will be helpful.

Regards,
Jonathan

[jetspeeder]

Hi Jonathan,

Thanks for reaching out. I'm thinking about downgrading my subscription or potentially cancelling. I purchased Nest Aware Plus a few years ago. 

 Case Id:[3-1137000039829]. I contacted them about this issue on October 30th, so it's been over 2 weeks with no resolution. I just keep getting the "we are working on this, please give us 24 to 72 hours" and they just keep repeating this same answer every 72 hours...

Thank you.

[STR]

I am having the exact same problem and have already wasted much time trying to cancel the $#%^(&^ subscription. I can't even manage to get to an email address or a phone number to submit a cancellation request. This really seems unacceptable. Google, if you're following this thread, get your act together.

[sicsacol]

Hi all, 

Thanks for your responses. 

@jetspeeder, after checking your case ID, I'm happy to inform you that we've escalated this issue to the appropriate team. They will be working diligently to resolve it as soon as possible. Please keep an eye on your email; they will email you soon with updates on this issue. I appreciate your patience while we work on your case.

@STR, I'm sorry to hear you're having difficulty cancelling your Google Home Premium subscription, as there is no option to manage it. I understand you've already spent a lot of time trying to contact us, requesting a cancellation without success. I appreciate the detailed information you've shared. Don't worry, I'd be more than glad to assist you.

To better support you, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Regards,
Jonathan

[STR]

Form completed. 

[sicsacol]

Hi @STR,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,
Jonathan

[MeBrain]

I call bull**bleep** cause I'm going through exact same thing 

New York law requires subscription services to provide a simple, "Click-to-Cancel" method that is as easy as signing up, effective November 5, 2025. Companies must get your explicit consent for price increases and allow you to cancel within 14 days of a price hike for a prorated refund. The law prohibits businesses from obstructing or unreasonably delaying cancellation attempts. 

[STR]

Thank you. 

[MeBrain]

Literally going through exact same thing ATM

Have a subscription I CAN NOT CANCEL AND THE SUPPORT TEAM KEEPS KICKING OUT 24 TO 72;I HAVE A RENEW IN  2 WEEKS AND WILL BE FORCE YO FILE LAW SUIT WITH NEW YORK STATE ATTORNEY GENERAL OFFICE .

 New York law requires subscription services to provide a simple, "Click-to-Cancel" method that is as easy as signing up, effective November 5, 2025. Companies must get your explicit consent for price increases and allow you to cancel within 14 days of a price hike for a prorated refund. The law prohibits businesses from obstructing or unreasonably delaying cancellation attempts.