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Forum Posts

How do I resolve a billing question?

I recently had a Next charge of several hundred dollars hit my credit card. I am a Nest Secure customer. I can’t find any workable phone number or direct online access to account or billing information. Please advise.

Can’t add a Guest to Family & Guests in the Nest app

I need to add guest access to my Nest x Yale Locks for a short term rental in the Nest app. However, I’m not able to add a guest to “Family & Guests” in the Nest app. After I enter a guest name, the app shows a message saying “Something went wrong. P...

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msoucie by Community Member
  • 171 Views
  • 3 replies
  • 0 kudos

Family link is terrible: 1 child out of 3 can't access

Family Link by far is the worst app I have ever used. I have one child out of my 3 that cannot access google assistant. First I couldn't even find/discover the devices to link her acct because of a "wifi error"; despite being on the same ssid and dev...

Jrkart99 by Community Member
  • 83 Views
  • 0 replies
  • 0 kudos

Home App scrolling automatically on Devices screen

Anyone else have this issue, on the "Devices" page it just continuously tries to move the screen to the top. See attached video. From what I can tell it's when the thermostats cycle between the current and target temperature, it just moves the screen...

Can’t change light color

I setup my Cync lights thru Home app and they turn on/off just fine. They are tunable white, but I can’t change color in Home app.I don’t have a problem with it in Cync app when I set them up there instead. It’s just when I use “Seamless Setup.” It s...

EJPhoenix by Community Member
  • 93 Views
  • 0 replies
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Edit routines gives error 404

App version 3.14.1.5Phone Motorola e32s STBS32.36-102-10Android 12.Cleared cache, removed personal files, removed app rebooted phone and reinstalled the app.When clicking an routine/automation I get the message 404 thats an error and thats all we kno...

SMADdie86 by Community Member
  • 213 Views
  • 6 replies
  • 0 kudos

Home/Nest wifi notifications won't stop

I'm having a weird issue!I have an older, wired Nest cam (named "garage camera") outside of my home. It was setup and is managed using the Nest app. I like being able to see it on my Home app though along with my other devices, so it's connected to H...

ashdoll32 by Community Member
  • 212 Views
  • 6 replies
  • 0 kudos

Solve the problem

Chromecast device settings not showing from Google Home. Unable to connect

museab by Community Member
  • 114 Views
  • 1 replies
  • 0 kudos