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Chromecast
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Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11023 Views
  • 0 replies
  • 8 kudos

Chromecast Ultra not recognized by Google Home app

It's a couple of days that my Chromecast Ultra stopped being recognized by my phone (OnePlus Nord, OxygenOS 12.1) after working flawlessy for over a year.As suggested online, I've tried to power off the Chromecast, change the power adapter, place it ...

Kenjistar by Community Member
  • 777 Views
  • 6 replies
  • 0 kudos

Resolved! Content not fitting in TV screen area

Hello everyone! I'm using a Chromecast Ultra on my TV, and the content being displayed is bigger than the screen so the edges look cut off. Is there a way to fix this? I think something like changing the resolution would help fix the problem, but I c...

“Unable to Play” error when using Apple TV app

I’m being driven slowly mad by this error message when I try to play anything on the Apple TV app. There is no internet issue (which is what it says when you troubleshoot) as all the other apps work fine. I’ve uninstalled and reinstalled the app, the...

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CWT89 by Community Member
  • 404 Views
  • 3 replies
  • 0 kudos

Chromecast ultra, shuts off at 4k content

Hi,Recently I hooked up my chromecast ultra to a Benq v6050 projector.When playing 4k content, the chromecast has problems running it.What happens:- shut himself off- gets green lines in the image- switches automatically to full HD settings- or the i...

Chazin by Community Member
  • 260 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast factory reset issue

Today we got a new Internet line installed and needed to connect our Chromecast to the new network.In trying to do this, I mistakenly removed our Chromecast from my Google Home account, and on trying to reconnect it to my account I am told that I nee...

VThompson by Community Member
  • 20177 Views
  • 5 replies
  • 3 kudos

Getting into Chromecast Ultra settings so I can change options

I cast fine from a web browser to my Chromecast Ultra via ethernet. But I need to change it to allow output at 1080 resolution. I was told several years ago I can change settings like that ONLY from the app via wireless. I can't get the app to work.

TCMullet by Community Member
  • 879 Views
  • 11 replies
  • 0 kudos

Can't see Chromecast Ultra as casting destination

Hi,I've had a chromecast ultra for a couple years and haven't had any issues, but just in this last week I can't cast to it. My devices can't see it as a destination to cast to. Samsung A71 (tried YouTube, Spotify and Amazon Prime) and Microsoft Surf...

Mordecai by Community Member
  • 423 Views
  • 5 replies
  • 0 kudos