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Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
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Chromecast support not available

Where are the Streaming support team?I have now spent over 2 hours today waiting at position 1 in the queue for Chat support. I need to get a failed Chromecast HD replaced and no one will help me

StevieL by Community Member
  • 31 Views
  • 0 replies
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Chromecast remote won't update firmware

Spare original remote M: G9N9N won't update firmware from 22.2 to actual version. It seems like update bar is complete with tick at the end, but after blinking led on remote is firmware is still 22.2 and need to update. I've executed all suggestions ...

mrazjan by Community Member
  • 48 Views
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Chromecast with google tv wont factory reset

My chromecast just won't factory reset, not via the settings app and not via recovery.If i do it via the settings app, it restarts, shows the google logo with erasing and then shows the android robot with text "Fault" and reboots like nothing happend...

Device is connected to network, but apps say no connection

We thought the problem was only with YouTube but now Disney+, Hulu, Prime Video and HBO Max all insist that the device is not connected to the network. The device is connected and shows as such in settings with the connection to the internet indicate...

YouTube app has stopped working entirely.

For the last few days we have not been able to use the YouTube app on the Chromecast with Google TV in our living room. The app opens to a YouTube logo and attempts to load. But it will spin for awhile then give option to try again or check our netwo...

Can't disable virtual keyboard

It's impossible to disabled the virtual keyboard forever. Every single time I have to go to settings, keyboard, manage keyboard and enable than disable the virtual keyboard so that my Chromecast knows I disabled it. After that it actually works and s...

Zelak by Community Member
  • 40 Views
  • 1 replies
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You cannot set a time limit for YouTube Kids for Android TV

I have a Chromecast with a couple of Adult accounts and a Kids accounts. On the Kids account I have 'YouTube Kids for Android TV' setup. On the Kids Account I have a 1 hour time limit set (Settings -> Screen Time -> Daily Limit). If my child is watch...

IMIRNMN by Community Member
  • 74 Views
  • 2 replies
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Found my own Youtube viewing on internet..?

Yes..I may not be in the right place but have to start somewhere(pls suggest proper forum if I'm posting my question to wrong place)..recently I noticed a shadowy camera icon appearing in my screenshots, using Google Lens revealed an exact match with...

SorayaS by Community Member
  • 88 Views
  • 1 replies
  • 0 kudos

Chromecast 00:11:22:33:44:55

My Google Chromecast TV HD has been disconnecting for a long time (probably since I bought it) and only a reboot of the Wi-Fi router helped. It was very annoying and I thought it was the router. But today, after I saw the strange MAC address 00:11:22...

Paslik19 by Community Member
  • 55 Views
  • 1 replies
  • 0 kudos