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Forum Posts

Resolved! Regarding an issue with Chromecast 2nd gen and Chromecast Audio

Update 3/20/25 Hey folks, If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chrome...

GoogleNestTeam by Community Manager (Admin)
  • 2169481 Views
  • 15860 replies
  • 2504 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 24676 Views
  • 0 replies
  • 11 kudos

Chrome cast

I would like to know if I can get any help, my problem is that my chromecast stopped connecting to the wifi network, I have restarted it, I have tried many options suggested in support but under no circumstances have I been able to solve it.

AdrianJr by Community Member
  • 174 Views
  • 1 replies
  • 0 kudos

Resolved! Old Chromecast Removed & Reset - still looking for old wifi

The proper product and platform aren't listed.Product = Chromecast older generation from 2021 or 2022Platform - televisionThe device has been deleted from the app. The device has been unplugged multiple times for 1min+. The device is still looking fo...

New wifi installed; not able to connect to my chromecast

A new modem was installed at my home and I cannot seem to connect my chromecast to the new wifi. It says that I am not close enough to the chromecast (even though i'm right beside) and that I need to accept the wifi when it shows up, but it doesnt. I...

Buffering

Issue with Google chrome gen3 constantly buffering... linked to app on phone ... will later provide feedback to try again later. What are some ideas to resolve this? Wifi extender?

halls0331 by Community Member
  • 1413 Views
  • 3 replies
  • 0 kudos

New wifi password Chromecast won’t connect

Had to change our wifi password, I now cannot change it for the chromecast attached to my tv. Works perfectly on the other tv (android) I have rebooted the modem 10 times, have unplugged/replugged, turned chromecast off and on at least 15 times. Whit...

TVMum by Community Member
  • 2640 Views
  • 5 replies
  • 1 kudos

Chromecast

Hello, I am trying to connect my chromecast to my new internet but I can't find out hour to delete the old one. When I go to connect my chromecast to my Google home app it comes up saying that it fail to communicate with my chromecast even though I'm...

Jbyrew by Community Member
  • 1758 Views
  • 4 replies
  • 0 kudos

The play store trippin

It won't let me delete Google go so I can't even download Google and use the assistant on my Chromecast