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Forum Posts

Nest lock deadbolt stuck

New homeowner. I did a factory reset but it’s telling me “deadbolt is stuck” and cannot lock or unlock. Physically deadbolt locks and unlocks fine. I saw a post about a “wobbly locking spindle” and I need the answer to that bc it might help me. Pleas...

Mjm2023 by Community Member
  • 205 Views
  • 1 replies
  • 0 kudos

Nest Camera and Doorbell

Good evening. I have a Nest Camera and Doorbell. To the best of my knowledge, it is neither a Nest Secure or a Nest Yale Lock product: however, to submit the issue I'm dealing with I had to choose one of these two products listed in the "Product" dro...

Problems with adding a new guest

When I log in to add a guest to home entry I get a pop up that say “something went wrong, try again later” this has been happening for 2 weeks. I’ve already deleted and redownloaded the app. Tried on multi devices and no / off of same Wi-Fi network.

161 by Community Member
  • 135 Views
  • 1 replies
  • 0 kudos

Keeps going offline

After reading all the issues and having mine go offline at least once a month and struggling to get back online. I’ve come to the conclusion that this is the worst product I’ve seen in a long time. Wish I could get my money back. I have nest doorbell...

Ketchnu by Community Member
  • 212 Views
  • 1 replies
  • 0 kudos

Nest connect flashing blue

My Google nest connect won’t work. I thought it was the Google door lock, which has been occasionally going off-line whenever it feels like it, and coming back on whenever it feels like it. I tried to work on that today when it was off-line, and then...

New Wifi and nest is a PIA

after getting a new wifi router and spending almost an hr getting our nest connect reattached (which involved removing it and readding it to my nest account). I'm now trying to reconnect my yale lock:-wouldn't work so I removed it and am trying to re...

Nest Yale auto lock time

When will a longer auto lock choice be added (eg, 15 minutes) or user defined option. Five minutes is too short.

RDM-III by Community Member
  • 117 Views
  • 1 replies
  • 0 kudos

Nest Yale Lock Battery Drain in Day

I have now read 3 different threads on this same issue, none of which seem to have surfaced a solution. I have had my lock for 2 years without issue.Aligned with a recent software update from Nest, my lock’s batteries now die in 1-2 days.Additionally...

Mike60 by Community Member
  • 401 Views
  • 6 replies
  • 2 kudos

Nest x Yale Lock - passcodes not recognized on keypad

Hello,Like a many others, I recently installed a new Nest x Yale lock and are having issues unlocking via passcodes. I set it up per the installation instructions, first creating a (temporary) master passcode on the device before adding the lock on t...

zavid58 by Community Member
  • 310 Views
  • 3 replies
  • 1 kudos

Nest x Yale - manual entry

Hello!I have the Nest x Yale lock and am now renting my home. I would like to know how I can instruct my renters on manually adding their own codes as they won’t be connecting to WiFi. Is there a link to a pdf that I am able to share with them?thanks...