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Forum Posts

Disable privacy mode

I am on vacation, and just discovered the power is out in my neighborhood. I am concerned my pipes will freeze and would like to let a neighbor in to run water through my sink to prevent that from happening.The problem is I enabled Privacy Mode befor...

Tacetman by Community Member
  • 2740 Views
  • 4 replies
  • 0 kudos

Nest Connect and Yale x Nest Door Lock will not connect

Hi, I have seen this same issue all over the boards and no solutions have worked.I pair the nest connect fine to the app but then when i go to connect the lock to it, it will repeatedly say that in cannot find the assisting device to connect. Please ...

Nest connect not connecting to wifi error message NA006

I can't connect my nest connect to my wifi. Took me 3 hours finally got it connected for abou 1/2 hour then went offline, yellow flashes when i press the button. The next day i tried about 12 hours off and on to get it to connect. Did every trick you...

ScottBuck by Community Member
  • 2647 Views
  • 9 replies
  • 0 kudos

Resolved! 10 Months Later, and STILL CANT CLEAR A TAMPER FROM THE APP!

Holy smokes. So here we are again. The Lock randomly starts screaming when someone is coming in the door. The website declares TAMPER!Ok fine, clear the alarm. NOW WHAT?!It just sits there with a Tamper! Imagine if home security systems worked like t...

dscott73 by Community Member
  • 2093 Views
  • 8 replies
  • 2 kudos

How to Exchange Nest x Yale Lock for Another Color

I purchased a black Nest x Yale Lock in black suede, but should have ordered oil rubbed bronze. I purchased during a black friday sale and am not wanting to return this, then buy new since prices are now more expensive. Am I missing an "exchange" opt...

raburke6 by Community Member
  • 618 Views
  • 6 replies
  • 0 kudos

Yale smart alarm keypad issue

I'm trying to set up a routine whereby the nest thermostat will turn off when the yale smart alarm is activated. I've been able to set up routines that activate the alarm by voice command and turn off the thermostat. But it won't recognise the instru...

BGdub by Community Member
  • 892 Views
  • 11 replies
  • 0 kudos

Nest app not showing yale icon lock/unlock

I have the X yale lock connected to wifi and Nest app, but no icons to tap lock and unlock. It only shows that the product was added. The passwords were entered manually. But need to be able to lock/unlock it remotely. I need the tabs in Nest app to ...

Yellowivy by Community Member
  • 632 Views
  • 3 replies
  • 0 kudos

Nest Yale lock doesn’t recognize connect

We set up our nest connect. I have ensured it has a good connection and it is close to the best Yale lock. I have tried having Wi-Fi only on my phone and ensured the button on lock is blue while I try to connect. I have tried to connect by scanning c...

SusieP by Community Member
  • 367 Views
  • 4 replies
  • 0 kudos

Nest Connect MAC Address

How do I find the MAC address of my Nest Connect? I can’t seem to add the devise using the Nest app (I use MAC filtering at home.).

ukhan1 by Community Member
  • 489 Views
  • 3 replies
  • 0 kudos