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Forum Posts

Home migration problems

We migrated our Nest door lock into the Google home app, but now our old passcodes to unlock the door won't work. Is there somewhere in the Home app where we can fix this? We are still able to access our info in the Nest app but it will no longer let...

tmylesc by Community Member
  • 36 Views
  • 3 replies
  • 0 kudos

Resolved! Key pad responsiveness

Have been using the lock for over 3 years. Lately, the key pad is unresponsive during some part of the day (mostly mid to late afternoon). Still able to lock/unlock using IOS app when keypad is not functioning.

HariH by Community Member
  • 84 Views
  • 9 replies
  • 0 kudos

Can't Control Nest Lock from Google Home

Installed by Nest Yale Lock. It is connected and works without any problems when using the Nest app. I went to Google Home and added the Nest Yale lock. For some reason Google Home named the lock "Custom" even though it is named "Pool House Lock" in ...

bobwieder by Community Member
  • 78 Views
  • 7 replies
  • 0 kudos

Yale Keypad Not Working

My Yale Nest Lock is working fine with the app, but the keypad is unnresponsive. I can't one-touch lock with the Yale button or use the numbers to enter a code. The screen does light up when I use the app to lock it, but it doesn't respond to touch. ...

jgjbanker by Community Member
  • 68 Views
  • 3 replies
  • 0 kudos

The Nest/Yale Lock in the Nest App is worthless

The Nest/Yale Lock via the Nest Connect in the Nest App is worthless. It's so inconsistent. It works for a bit, and then if you try to do something an hr or so later, you get an error about not being able to access the nest service. I expected better...

Gonzo1982 by Community Member
  • 126 Views
  • 7 replies
  • 0 kudos

Unable to Lock/Unlock and Arm from Galaxy Devices

I have a Nest Secure System and a Nest x Yale Lock.I can arm/disarm and lock/unlock the respective devices from the app on my Samsung S22 Ultra. I have the Home/Away Assist turned on. I receive notifications asking me if I want to arm/disarm or lock/...

Issues with Lock and Unlock in Nest App

My lock and unlock abilities in the Nest App are extremely sporadic. I can use them one minute and then the next it doesn’t work and I get a “Something went wrong. The app had trouble connecting to the Nest Service. Try Again.” I have factory reset m...

Tmase5 by Community Member
  • 129 Views
  • 5 replies
  • 1 kudos

Resolved! fixing a Nest x Yale wobbly lock spindle

Just bought a house with a Nest x Yale device on the front door. After replacing the dead batteries, the deadbolt will only engage manually, not through the Nest device. The door locking spindle is very wobbly in the Nest device and doesn't seem to "...

mjsjms by Community Member
  • 183 Views
  • 3 replies
  • 0 kudos

Nest Lock Keypad unresponsive

Arrived home ... tried to unlock the door using the keypad from the outside. The touchpad was completely unresponsive. No lights, no sounds... nothing, completely dead. The app said the door lock was offline. Luckily I was able to get in another way....

kcbillings by Community Member
  • 276 Views
  • 13 replies
  • 1 kudos

Next x Yale - bolt turning backwards

Hello, When I go to lock the keypad it seems like the bolt is moving in the opposite direction. You can manually lock it from the inside and it's smooth, but you can't lock it from the outside using the keypad or the app. Any ideas?

acobu by Community Member
  • 86 Views
  • 3 replies
  • 0 kudos