cancel
Showing results for 
Search instead for 
Did you mean: 
Security
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

The Nest/Yale Lock in the Nest App is worthless

The Nest/Yale Lock via the Nest Connect in the Nest App is worthless. It's so inconsistent. It works for a bit, and then if you try to do something an hr or so later, you get an error about not being able to access the nest service. I expected better...

Gonzo1982 by Community Member
  • 672 Views
  • 7 replies
  • 1 kudos

Unable to Lock/Unlock and Arm from Galaxy Devices

I have a Nest Secure System and a Nest x Yale Lock.I can arm/disarm and lock/unlock the respective devices from the app on my Samsung S22 Ultra. I have the Home/Away Assist turned on. I receive notifications asking me if I want to arm/disarm or lock/...

Issues with Lock and Unlock in Nest App

My lock and unlock abilities in the Nest App are extremely sporadic. I can use them one minute and then the next it doesn’t work and I get a “Something went wrong. The app had trouble connecting to the Nest Service. Try Again.” I have factory reset m...

Tmase5 by Community Member
  • 543 Views
  • 5 replies
  • 1 kudos

Resolved! fixing a Nest x Yale wobbly lock spindle

Just bought a house with a Nest x Yale device on the front door. After replacing the dead batteries, the deadbolt will only engage manually, not through the Nest device. The door locking spindle is very wobbly in the Nest device and doesn't seem to "...

mjsjms by Community Member
  • 973 Views
  • 3 replies
  • 0 kudos

Nest Lock Keypad unresponsive

Arrived home ... tried to unlock the door using the keypad from the outside. The touchpad was completely unresponsive. No lights, no sounds... nothing, completely dead. The app said the door lock was offline. Luckily I was able to get in another way....

kcbillings by Community Member
  • 1538 Views
  • 13 replies
  • 1 kudos

Next x Yale - bolt turning backwards

Hello, When I go to lock the keypad it seems like the bolt is moving in the opposite direction. You can manually lock it from the inside and it's smooth, but you can't lock it from the outside using the keypad or the app. Any ideas?

acobu by Community Member
  • 341 Views
  • 3 replies
  • 0 kudos

Temporary Codes emailed to a user will not open door.

We have a permanent passcode that works with the Nest/Yale lock. However, any temporary code sent to a user for a period of time will NOT allow the user to enter. I am able to remotely open and close the lock. Has anyone had this problem occur, and h...

goalie3079 by Community Member
  • 1372 Views
  • 11 replies
  • 2 kudos

Nest Tag

Just got my 2nd nest secure and set everything up again to the new secure. Everything but my tags are working…They are “added” but NOT arming or unarming my system…Very annoying and YES I have troubleshot the problem through multiple forums on here a...

Tinnin24 by Community Member
  • 340 Views
  • 4 replies
  • 0 kudos