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Forum Posts

Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by Community Member
  • 45238 Views
  • 186 replies
  • 51 kudos

Night Vision on plug in outside camera

Several months ago, night vision on one of my cameras went out. In Nest Aware, I tried moving it from “auto” to “off”, unplugged the camera, cleaned the lens (which was not dirty) and “uninstalled” and re-installed” the camera. Nothing works. I reach...

Carrie2 by Community Member
  • 111 Views
  • 1 replies
  • 0 kudos

Nest Aware subscription

Hi,I ordered Nest aware 3 weeks ago and still have no history option. Please help asap. I see my subscription in my profile.

Switch billing from Monthly to Annual

When will the ability to switch from monthly to annual billing become available? I was told to cancel and resusbcribe to effect this switch, but then I would lose access to all of my video history.

mttk2724 by Community Member
  • 140 Views
  • 1 replies
  • 1 kudos

Google asshats charged me twice again this year for nest Aware

For the second year in a row, these dbags at Google have charged me twice on the same exact days as last year for using Next Aware. You'd think after getting the charge disputed last year, one of these muppets at Google could have prevented the same ...

Noodleman by Community Member
  • 119 Views
  • 1 replies
  • 0 kudos

Double Billed

I also just noticed I was double billed for my subscription this month. So I did a google search and what do you know, this has been going on for some time.I checked my statements and sure enough it was double charged in in 2023 and 2022. I called su...

Gujustud by Community Member
  • 201 Views
  • 1 replies
  • 0 kudos

Nest Doorbell

I moved on July 1st. The doorbell is still there and not hooked up. It clearly shows that. Being charged for one year when we moved and to top it off, charged $20 more than the previous two years.I consider this rude and unprofessional. One month cha...

Lori13 by Community Member
  • 198 Views
  • 2 replies
  • 1 kudos

Resolved! How to merge two accounts?

I have nest cameras registered under one gmail account but I added Nest Aware under my current email account. How can I merge the two accounts so I can view the cameras on my Next Aware account? Thanks!

Fuzzy73 by Community Member
  • 309 Views
  • 1 replies
  • 0 kudos

Billing history/invoice

I have been charged for my 1st Generation Nest Aware subscription and I would like a copy of my invoice. I have managed, after a very frustrating time of reading threads, to get to my account where I can cancel my subscription or change my payment me...

RLT5 by Community Member
  • 285 Views
  • 4 replies
  • 0 kudos

overcharged for devices

I have 2 cameras and have been charged for 3. I can not get a contact number to report this and get my credit.

cdoubet by Community Member
  • 130 Views
  • 1 replies
  • 0 kudos

Renewal Greed

Its so sad that I to have to find an alternative, I spoke with a rep today to ask for the $30 difference in the form of a credit since I been with them from day 1. Then he proceeds to give me crap about the changes. I'm like no, y'all are not offerin...