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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4550 Views
  • 0 replies
  • 5 kudos

Can’t enter new wifi password- how do I switch back and forth from letters to numbers on the dial th

Can’t enter new wifi password on thermostat dial because I don't know how you combine letters and numbers. I press the check mark and 123 to try and add a number to a letter but it doesn’t work . It is very perplexing and can’t seem to find the answe...

Nest Learning OFFLINE

I recently installed a Nest thermostat and doorbell in my home in NY. This is not my primary residence and did this to control the heat for my tenant. Now this thermostat has been offline for almost 8 hours and I keep reading that I have to be at the...

Google Nest will not connect to wifi

My Google Nest sets up successfully but will not connect to my internet. I've tried multiple help sections addressing connection issues, none successful. This is a reconnect issue. The original installation went smoothly. After some home repair in wh...

DocJ by Community Member
  • 4944 Views
  • 16 replies
  • 0 kudos

Cannot get a new code from my 3rd Generation thermostat

My 3rd Gen downstairs thermostat will not reconnect to the iOS app. Tried all options including resetting all settings (which I regret) but I'm still not able to get a new code to reconnect it to the app. The upstairs device reconnected flawlessly bu...

MrsBW by Community Member
  • 692 Views
  • 3 replies
  • 0 kudos