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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3994 Views
  • 0 replies
  • 5 kudos

Unable to get into Nest account- My email Changed

Rats! I tried turning on my thermostat from the app as usual and got the Goggle migration prompt. Low and behold, I can’t migrate as the verification code is sent to an email I no longer can access. I have both the thermostat AND several Nest smoke d...

VKLA by Community Member
  • 99 Views
  • 1 replies
  • 0 kudos

Outdoor temperature

I’m looking at purchasing a nest thermostat to control my Heat pump. I only want the heat pump to run to about 34 degrees. Any lower than 34 I want the thermostat to stop calling for heat. A second thermostat that controls a boiler will be set up a c...

Ifd22 by Community Member
  • 80 Views
  • 1 replies
  • 0 kudos

Nest sensor schedule

I work from home, non-standard hours from 5 AM to 2 pm. I have my own office in the house. I have the main 3rd gen nest schedule to begin heat/cool at 4:30 AM so my office is ready to go (hopefully) later, but the office is on a different floor then ...

dasher by Community Member
  • 276 Views
  • 4 replies
  • 2 kudos

Unable to get Nest key

I'm unable to use the nest app or the Google home app to adjust the heat on my learning thermostat. It appears I need to add it as a new product again. This is the same nest I have been using for years. I'm told I need a key, but when I go into the s...

Egdaddyman by Community Member
  • 303 Views
  • 11 replies
  • 0 kudos

Start a post

After entering the entry key it asks to batch the number on the display. There is no number on the display

DrDan by Community Member
  • 117 Views
  • 3 replies
  • 0 kudos

Resolved! Move home, taking over existing thermostat

Friend has just moved home into property with existing nest thermostat. Previous owner still has control of thermostat via their app and not responding to requests to disconnect. Is there anyway my friend can take control without previous owner co-op...

Billybobs by Community Member
  • 156 Views
  • 2 replies
  • 0 kudos

Away Routine not working when I leave home

Not sure of the category but cannot understand how this is supposed to work. I leave home, the app indicates that I’ve left, it’s been 40 minutes and the routine doesn’t start until I manually put my settings on Away  no other phone is allowed so I d...

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kmauzoul by Community Member
  • 93 Views
  • 1 replies
  • 0 kudos

Replacing nest thermostat

Hi. Owing to Wi-Fi connectivity issues (likely chip problem) I’ve received a replacement Nest Learning Thermostat, which also came with new base & Heat Link. Is it actually necessary to replace my existing Heat Link or simply replace the new thermost...

Bazz by Community Member
  • 389 Views
  • 6 replies
  • 0 kudos