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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Schedule not working

We have recently bought the newest Nest Learning thermostat - and seriously regretting it! The whole thing was impossible to install, and we're still not really sure we have it right.We set up a schedule which should come on to 19°C at 6am and then a...

dixiP by Community Member
  • 167 Views
  • 3 replies
  • 0 kudos

Nest 3rd GEN Thermostat setup issues WITH VIDEO- HELP PLEASE

Here's the video of what I am seeing: https://www.youtube.com/watch?v=MVrm6UNdHSAISSUE:3rd Gen Nest Thermostat (hard wired) worked fine for 6 months then stopped. Spoke to customer support. New head unit sent. Would not connect to network or even see...

Neat thermostat concern

Hi, I'm trying to convert the heating in my house to smart heating system. I was looking to buy the nest thermostat, i tried calling the nest pro's for installing it, they suggested not to buy them as the heat link causing lots of issues and the supp...

Setup new thermostat help

HelloWe received a replacement thermostat and put it on the wall to start the setup process before we tried to add it in the app. It is now stuck on the setup menu and I can't connect it to the heat link. I believe I need to add it as a product in th...

Aimeewix by Community Member
  • 167 Views
  • 2 replies
  • 0 kudos

As family member nest thermostat offlin

As a family member joined to my husbands home the nest thermostat says offline for m but my hubby can use on his phone Please tell me what I'm doing wrongI am manager in this home as he is

Can you program the fan to work only for secondary heat & AC

I have a system which the primary heat is radiant base board heat. If the Base board heat cannot keep up the secondary heat is ran from a Transom unit which also has the AC and Fan. I need to program the nest to only operate the fan when Transom unit...

Kanner6 by Community Member
  • 104 Views
  • 3 replies
  • 0 kudos

Cannot get the free nest power connector

Hello, My home heating system doesn’t have C wires for the thermostat. Earlier I ordered a Nest Thermostat to use for 1 of the zones of my heating (actually I had two, the other one is for my cooling but it does have the C wire) At that time I ordere...

VLe2 by Community Member
  • 174 Views
  • 2 replies
  • 0 kudos

Terrible Nest Learning Thermostat Temperature Sensor

The Nest learning thermostat generation 3 (and maybe others) shows terrible room temperature reading at low temperatures. Instead of reading the room temperature and reporting it, it reads its PCB temperature and reports it. To test this, turn off yo...

USA-CA by Community Member
  • 299 Views
  • 7 replies
  • 1 kudos

Nest learning thermostat internet goes out

Hello,I am installing an electric heat pump, with aux electric back up heat. i know that i cannot use the outdoor sensor to control the switch between heat pump and aux, and that i have to rely on outdoor temperatures via the internet. my question is...

Johnh1 by Community Member
  • 352 Views
  • 5 replies
  • 0 kudos