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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Nest thermostat changes modes on its own

We have our thermostat set to heat. It is 28 degrees outside and might snow today. I woke up this morning with our thermostat on cool and the house 55 degrees. This has been happening every night for a week. I have the auto scheduling turned off, and...

thermostat heating issue

anyone can help me?my thermostat send wrong message to heating, let my heating working whole day never stop until it die. so i change the battery, i think it works fine now.but, today it send the message about the heating stop many times! what's wron...

crystalkk by Community Member
  • 23 Views
  • 0 replies
  • 0 kudos

How water stuck in off after Away mode

Hi,We have been experiencing some problems with our thermostat. When we go on vacation, we switch to Away mode. On our way back, when we try to switch on the thermostat, it only happens for heating. Hot water button on the app shows orange with green...

Duygusr by Community Member
  • 19 Views
  • 0 replies
  • 0 kudos

Alt Heat not turning on during heat pump defrost cycle

I have a duel fuel (2 stage heat pump plus 2 stage natural gas furnace) forced air system. Everything works fine except that alt heat (i.e. gas furnace) does not turn on during heat pump defrost cycles.The defrost cycle signal wire from the heat pump...

Ahren by Community Member
  • 36 Views
  • 0 replies
  • 0 kudos

A/C running with heat on

every few days my A/C turns on while the heat is running. To stop this I have to Reset the thermostat. Neve had this problem with my old standard thermostat. Any Suggestions Thank you!!

lippy1 by Community Member
  • 29 Views
  • 0 replies
  • 0 kudos

Random E:80 and E:74 Errors

Hi! I'm new to the forum and hoping that someone in the community can provide some guidance and/or assistance with an issue with the Nest Thermostat (Model Display-3.4) that I noticed a couple of days ago.When accessing the thermostat via either the ...

bchambers by Community Member
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  • 0 replies
  • 0 kudos

Thermostat turning on hours prior to its schedule

Our thermostat has started switching on to its scheduled temperature four hours prior to its switch on time. It creates a temperature during the day that is too hot and has to be manually lowered. This started after we changed from plusnet to BT for ...

My hearing automatically goes to 76 degrees

I don’t think I have a routine set up, we use the thermostat manually. When I turn on the heat to e.g. 65 degrees it will sometimes automatically sets itself to 76 degrees. When I navigate to “Heat” on the thermostat it will show 76 degrees. HELP!!