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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4536 Views
  • 0 replies
  • 5 kudos

Resolved! Nest gen 3 thermostat failing

This morning the house was cold. The thermostat said it had a low battery and no network connection which is odd as it’s, the base unit, plugged into the wall and the router is working fine. I rebooted unit and the internet and it reconnected but sti...

Bloss2002 by Community Member
  • 353 Views
  • 12 replies
  • 0 kudos

3rd gen nest thermostat

the clips on the back of the thermostat broke and now the thermostat won't stay on the wall, I see this is a common failure how do I go about getting replacement clip piece?

lsmith23 by Community Member
  • 88 Views
  • 2 replies
  • 0 kudos

Heat Pump not working

Trying to install the nest to work with my heat pump system. I’ve installed according to the suggested wiring diagram in the setup, but the regular heat is not blowing warm air. Just outside/room temp air. The cool air, auxiliary heat, and the outsid...

Nest E keeps switching back to old Wifi inactive network

We have 4 Nest E thermostats in our home. Three of them I never have issues with. We recently changed our Wifi network in our home (mesh router with high speed fiber optic) One of them keeps dropping the current new wifi network and connecting to the...

TravisP by Community Member
  • 84 Views
  • 1 replies
  • 0 kudos

Fan with Whole House Dehumidifier

I recently installed an Aprilaire whole house dehumidifier. I connected all of the wires from the thermostat that go to the air handler, to the dehumidifier. This enables the Aprilaire to turn off its compressor when the AC in the air handler is on. ...

JonM2 by Community Member
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Perpetual Low Battery

Thermostat is functional, was installed by a professional about 12 months ago. Now Low Battery is displayed, changed batteries with new batteries and tested them prior. Have reinserted and also replaced. C wire in place as this a heat pump system. Is...

Pops101 by Community Member
  • 210 Views
  • 3 replies
  • 0 kudos