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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4670 Views
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Resolved! How can you talk to a live person?

Can someone please tell me how I can talk to a live person. It just keeps redirecting me to things that are not helpful and I need help. I don’t understand how you can spend money on something and that product does not give you an outlet or tool to b...

Nest thermostat

My Nest thermostat doesn’t stick to the schedule I’ve created. It turns on between an hour and an hour 1/2 before the schedule, then will turn off after an hour so I have to turn up the temp more for it to re engage. Does anyone know why this is? It’...

Resolved! nest.com/w5 error

hi my thermostat is showing the issue above. I have tried resetting but still there. what should I do. It is only 6 months old!

Wiggy65 by Community Member
  • 164 Views
  • 1 replies
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Nest thermostat turning on heating randomly

My Nest is not programmed with a schedule and is set to Eco. I turned it on manually to heat my home for the first time this winter and off again later using the app (back to Eco). The thermostat then turned on my heating twice during the night (waki...

Shep066 by Community Member
  • 304 Views
  • 1 replies
  • 0 kudos

Resolved! Nest Thermostat and Google Home

I appreciate there have been earlier posts on this issue but the advice hasn’t fixed it. Nest and Google Home are forever telling me that I’m away when I’m home and that my phone is “not here” even though it is. I’ve set Location Services in both cas...

Corkym13 by Community Member
  • 180 Views
  • 3 replies
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Heat won’t stay on nest gen 3

Just connected 2 nest gen 3 in place of my old thermostats. downstairs unit went smoothly and seems fine upstairs however, I connected everything the same way but when I went to test the heat the system would quickly cycle btwn on and off and not sta...

Dk1980 by Community Member
  • 97 Views
  • 1 replies
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Rh wire says it’s not getting power.

My nest thermostats stopped heating 3 days ago. It says the Rh wire isn’t getting power. I’ve check the breaker, the heater, and all the wire were detected when I charge the face of the nest and put it back on. Can someone help me figure what’s wrong...

JamieBy by Community Member
  • 213 Views
  • 1 replies
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Need Help with wires to connect to Nest Learning Thermostat

So I have a dual fuel central HVAC system that heats and cools through forced air. The second fuel is Oil, but it is only used in extremely cold situations.My current thermostat has these plugs:W2 E O/B RL G C YThere’s a wire connecting W2 to E and b...

NicNg by Community Member
  • 204 Views
  • 1 replies
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Heat no longer works on Nest Learning Thermostat

Hi, I'm a newbie to this forum so hello and thanks in advance for all help!I had a Gen 3 Learning Thermostat installed six months ago and originally, the manual ring settings for both forced air AC and heat modes appeared on the LED screen and worked...

Current Equipment Detected.jpg Current Equipment Sensed.jpg Current Checked Wires.jpg Actual Wire Connections.jpg
ReedB6320 by Community Member
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  • 1 replies
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Fan only temp setting

I am looking to purchase a nest thermostat for my house but before I do I want to see if I can set it up the way I need. I need to be able to to set a temp for the fan to come on as if it were heating. I have an oil fired forced air furnace with a wa...