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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Cooling not working

Will not cool when thermo calls for it. I have an Amana dual fuel heat pump 5 years old. Nest worked fine when installed last year. Started blowing hot air at the end of cooling season so switched back to old thermostat and it worked fine. Tried nest...

Bargs31 by Community Member
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Low Battery for 2nd generation thermostat

Good evening all. I have just moved into a new home and the owner has left me her nest learning thermostat. I have tried to set it up on line but it needs an entry key. When I go into settings and press on the best app it says low battery and won’t c...

Peachy1 by Community Member
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Resolved! Nest w5 error

Hi, I have an error code W5 I finally got in touch with customer services after a week messaging, and they are sending a refurbished nest thermostat, do I have to except a refurbished item, my one is only 6 months old?

Wi-Fi Connection Error/w5

If you are seeing the “wi-fi connection error/w5” there is nothing you can do to remedy this fix. So please don’t spend countless hours reading the same troubleshooting tips and community blogs. Simply contact Google Customer Service, which is at the...

My Nest has WiFi error code W5

My Nest thermostat is not connecting to my WiFi at all, it is not showing any WiFi although home has many access points available and one of them is just above the thermostat itself. Error comes with code W5.I tried many ways but all failed unfortuna...

Nest hermostat Installation

I'm trying to wire the 3rd generation nest learning thermostat. My system has two blue common wires both are in the same spot labled B, two white wires labled GL and W, two red wires labeled R and Y and two green wires labled GH. The other green one ...