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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
  • 0 replies
  • 5 kudos

Nest Thermostat E initial set up connection issue

With my brand new sealed thermostat E;I plugged it in and noticed nothing happened on the screen, I used the community to find out I should remove it from the dock and plug a USB cable in directly for it to charge. It charged for an hour or so and th...

Is Charging via USB Neccessary? Nest E Error E195

I'm confused. We inherited a Google Nest E. It's been flawless for 10 months. Now we have Error E195: No Power to R Wire.It's always been set up black wire to R and white wire to W1. No other wires connected. Simple furnace only setup.While cycling t...

GregEff by Community Member
  • 94 Views
  • 2 replies
  • 0 kudos

Resolved! cannot share thermostat access with a family member

This below copied from another post just does not work and I am unable to share control of the Nest products with my spouse. The below instructions have been followed and he appears as a family member in the google home app, but the nest thermostat d...

Leigh9192 by Community Member
  • 406 Views
  • 9 replies
  • 0 kudos

Heating and cooling issue

Hi all, I installed my thermostat and noticed coupe issues.. there’s an orange wire which means I have a heat pump but when I connect that wire, the AC won’t stop cooling even 10 degrees below the set temperature. So I removed and the issue seemed to...

Resolved! Nest thermostat E working but app is offline

Hi community. I haven’t found a solution to my issue which seems similar toothers. my thermostat is working fine but my nest app is offline intermittently. It has only been happening the last few days. Nothing has changed to the device, so I’m not su...

Resolved! Nest E thermostat and google home

I have just had this thermostat installed and it’s need set up by my installer on the nest app . Can I also add it to my google home app ? I’ve tried and when I get to the finding device it doesn’t find anything. I then choose thermostat and when it ...

Flo96 by Community Member
  • 242 Views
  • 3 replies
  • 0 kudos

Resolved! Nest E and Rh-Rc jumper - compatible?

Here is an image of my current thermostat wiring. what goes where and is this compatible with my Nest E 1st Generation? most is self-explanatory but the jumper has me thinking it’s not compatible with my system. can anyone clarify?

16C4E96B-614A-461B-A437-AEC2B48226D1.jpeg
aragno by Community Member
  • 243 Views
  • 1 replies
  • 0 kudos

Resolved! Google Nest E clicks but boiler not starting

Hi we have 2 Google Nest E thermostats which have been working perfectly for the last 2 years. One is in the bedroom upstairs and one is downstairs hallway. I went downstairs and the house was cold. I checked the boiler and no errors. When I turn the...

Heatlink is not connecting to Thermostat

We had the electricity meter changed today so the power was off for an hour. The Thermostat won't connect to the heatlink with code h71. I've tried pressing the button for 30 seconds a number of times but no joy. There's no lights on the heatlink at ...

Kinhell by Community Member
  • 75 Views
  • 1 replies
  • 0 kudos