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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4523 Views
  • 0 replies
  • 5 kudos

Thermostat E not working

I connected thermostat to internet and Connected the Heatlink to the thermostat. Both were connected okay. I turned the electric off to fit the heatlink. When I turned it back on the thermostat confirmed it was connected to the heatlink but it won’t ...

AS1955 by Community Member
  • 294 Views
  • 4 replies
  • 0 kudos

nest thermostat E setup "battery low no internet

Original t-stat had only red, green and white wires. Nest connection works temp setting but doesn't connect to internet and states low battery- I am thinking original wire colors do not match nest color tab, but can't find solutionthanks

wbalmer1 by Community Member
  • 369 Views
  • 4 replies
  • 0 kudos

Thermostat E W5 Error

Hi, our Nest thermostat E is no longer finding or connecting to a network. It is showing a W5 error. I have restarted, reset and checked everything. It still will not connect. It won’t find or identify any networks. Tried typing our network in manual...

Provide inside temp

When I say “Hey Google, what’s the temperature inside?"it no longer provides that to me. It says “sorry there was a problem”

PS123 by Community Member
  • 400 Views
  • 5 replies
  • 2 kudos

Resolved! Lost Heat Mode

I somehow managed to delete the Heat Mode from my Nest Thermostat E and now it only shows Cool and Off in Mode Settings. I have tried resetting the thermostat back to factory settings but the Heat mode still did not appear. What must I do to regain H...

RalphT by Community Member
  • 414 Views
  • 3 replies
  • 0 kudos