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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
  • 0 replies
  • 5 kudos

Resolved! THE AGENT WHO ASSISTED ME FOR MY REPLACEMENT JUST HUNG UP ON ME!

Hi,Google asked me to return my defective unit for the exception of replacement and told me that once they have received my unit they will ship a replacement for me within 2 days. I reached back to them for my replacement because I see that my unit w...

katy2 by Community Member
  • 202 Views
  • 3 replies
  • 2 kudos

w5 error nest thermostat

hi we have the w5 error on google thermostat we have tried all solutions and same error we need a replacemt but its very loopp loop no contact phone number for uk any ideas

jeff634 by Community Member
  • 118 Views
  • 3 replies
  • 0 kudos

Thermostate can't find the WiFi

I have total four Google Nest Wifi smart learning thermostats(3rd Gen) in my home heating system, they worked perfictly until one day one of them suddenly failed to connect to wifi. I tried few times resetting the device but the result was still the ...

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Nest app on iPhone loses connection constantly.

I have an iPhone 14+ with the latest version of iOS and as far as I know I have the latest Nest app. The thermostat itself continually says it is connected to the Internet and connected to my Wi-Fi network and it works well with Alexa. For the first ...

Libertas by Community Member
  • 430 Views
  • 9 replies
  • 0 kudos

Heating works in the morning but not in afternoon!

Installed last week and was working fine for the first few days.It still works fine every morning, pre heating and turning off as scheduled. However it doesn't work in the afternoon or evening. When the heating is meant to be on, the thermostat says ...

Scottv by Community Member
  • 260 Views
  • 10 replies
  • 0 kudos

Google Home error for Nest Thermostat

I'm trying to set up Nest on my phone. When I open Nest app it directs me to Google Home to add device. After I'm almost done, it says Connected on my phone, and in a second I get an error over the Connected message, saying "Something went wrong. We ...

Lesia by Community Member
  • 86 Views
  • 1 replies
  • 0 kudos