Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
My installer has confirmed that our Nest heatlink device has power but does not work. It is just out of warranty. I cannot find replacement parts from Google. I’m told there is a replacement service, but we need heat NOW, the device is apparently eas...
I want to set schedules with my nest thermostat. Nest app doesn't allow that. Home app is the only instructions given by Google. However, to setup with home you have the option to scan with QR code. Oh great QR code scans with error. So try the other...
My Mom's Nest thermostat is not working. I took it off the wall and charged and it finally says the battery needs to recharge, and then it turns off and won't turn back on. I have taken it off the wall again and charged it, and a green light flashes,...
I’ve gone through all the steps provided online which included resetting the device, but I have not been successful. I have also made sure that other devices can connect to the router without a problem. I would appreciate any help because I’ve tried ...
Our Nest 3 (installed last August 2023) is offline and showing low battery. It is connected to the wall and after a 2+hour recharge on USB, is still showing low battery and will not connect to wifi or maintain a charge. Have seen others appear to be ...
I have a nest learning thermostat which connects well to my home network (wi-fi). I cannot find a way to get it to pick up a temp sensor in another room. Any suggestions ???
Good evening all. I have just moved into a new home and the owner has left me her nest learning thermostat. I have tried to set it up on line but it needs an entry key. When I go into settings and press on the best app it says low battery and won’t c...
Hi, I have an error code W5 I finally got in touch with customer services after a week messaging, and they are sending a refurbished nest thermostat, do I have to except a refurbished item, my one is only 6 months old?
If you are seeing the “wi-fi connection error/w5” there is nothing you can do to remedy this fix. So please don’t spend countless hours reading the same troubleshooting tips and community blogs. Simply contact Google Customer Service, which is at the...
Hello,We had the nest learning 3rd generation thermostat installed one year ago. It has recently shown that it has low batter and cannot connect to WiFi. We have gone through all recommended restarting and resetting steps including charging the nest ...
