Hey @Bladerunner, Thank you for reaching out! As I understand from your
description, the issue might be caused by the customer's use of the
Google Home app instead of the Nest app. The Google Home app shows the
products differently on Android, but th...
Hey there @MoonKnight, I'm sorry to hear you've encountered this issue,
but we'll find a resolution together. You said that you hear the click
from the Heat Link when you try to call for heat, which means that the
thermostat and the Heat Link communi...
Thank you for your answers @PrInCeUKER, If you have not already make
sure to double check all breakers and switches to make sure nothing has
tripped. Also check the boiler as it can have a separate isolation
switch sometimes. Confirm the boiler has p...
Hey @Ruth157, Thank you for reaching out! I'm sorry to hear about this
issue, but I'll do my best to help you fix it. Can you first tell me
what kind of thermostat do you have? What country are you based in?
Also, when did this issue start? Were ther...
Hey @PrInCeUKER, Thank you for reaching out! I'm sorry to hear about
your issue, but I'll do my best to assist you. I have a few questions
for you first: 1. How often do you experience the issue?2. How long has
your thermostat been installed for?3. W...
