Hi there,I eventually worked out how to add a home/structure in the Nest
thermostat app, and in the Google home app. Then I deleted it as
suggested and hey presto my Neat thermostat appeared in my Google Hime
app.Bingo!Thank you.
Like Spacey, I too have this problem. Turned off all other Bluetooth
devices. Stood right next to the thermostat to ensure no
interference.Still it can’t find it. Very frustrating!
Hiif you go into settings and scroll through, one of them will (should)
show you the name of the installer.mid it was a Neat Pro installer, your
warranty went to 5 years so they should be able to help you