Sorry for not replying sooner. I have no idea beyond the new profile
what the tech support did remotely but it took some time. I will add
that my system became very laggy subsequent to this and I recently
deleted the second user profile which has spe...
I got help from Microsoft Tech support. We had to create a new user
profile on Windows 11 and it went away. Not sure if the tech did
anything else as I had to give remote access. It was quite a task but it
fixed it.
