Google Nest Community

MrRad · 12-23-2022

Hello, I am a very disappointed nest user and I am here to point out some of the issues I have had with the thermostat and the customer service I have received from the nest team. I am using a Napoleon heat pump and propane furnace. My main issue wit...

MrRad · 12-29-2022

I do not have a case ID as the agent was clueless when it came down to dealing with a heat pump and kept on putting me on hold and asking others for answers. I ended the call when he asked me to change the wiring on the thermostat and I am glad i did...

MrRad · 12-23-2022

do it on the actual thermostat.

MrRad · 12-23-2022

go to your nest thermostat and go to setting then equipment, see if you see dual fuel there. You should have dual fuel cause you have the same setup as me. Then change it there to always.

MrRad · 12-23-2022

open the nest app and lick your home thermostat icon that shows the temp. then click the gear icon on the top right. scroll down to equipment, then the first option should be dual fuel. click it and drag it all the way to the right.

MrRad · 12-23-2022

I have a similar issue. In the app setting under equipment change it to use alt heat always.

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