Google Nest Community

VectorVictor99 · 02-01-2023

Hi--been trying to find someone that can assist with this billing issue, but we cancelled our Nest Aware service (the old $5/mo. plan) for our old house in late July 2022. We found out that our old checking account has been billed for this service st...

VectorVictor99 · 02-13-2023

Brad, I‘ve already reached out to support *multiple times* but they haven’t been very helpful at all. Issue is still outstanding. Additionally, reviewing current subscription information doesn’t help because this subscription is for a device I no lon...

VectorVictor99 · 02-02-2023

Actually I'm still needing assistance. Customer service has not been very helpful in getting the funds refunded--the account that was billed has since been closed as we've moved multiple states away. Also I was told it's going to take up to 48 hours ...

VectorVictor99 · 02-02-2023

Unfortunately Customer Service is unable to assist. I've called them on this already, and they were unable to provide help on getting a refund for what was billed by Nest/Google in error. They had to escalate to actually cancel the old account, but I...

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Nest Labs still billing $5.33/month even though we cancelled our account months ago

Re: Nest Labs still billing $5.33/month even though we cancelled our account months ago

Re: Nest Labs still billing $5.33/month even though we cancelled our account months ago

Re: Nest Labs still billing $5.33/month even though we cancelled our account months ago