I finally got this worked out by using a different USB port on my
Windows pc. That allowed me to actually see the files on the camera
which included the executable for the program. This then was sufficient
to reinstall the camera in my account.
Similar but different issue - have moved and when trying to set up
DropCam again, there is no means to just update the WiFi and when
connecting to computer, no icon appears. How do you install this thing
manually? The app (on either iPhone or iPad) d...