It seems to be a matter of chance. Two days ago, a disaster of
non-responsiveness Yesterday, I got a customer service representative
called Kurt on the chat, right after 30 secons. He was super friendly,
super competent and took me through a very lon...
Hi Juni,I have no case number yet, just because the chat was
non-reactive for over 30 minutes (despite me supposedly being in no.1
position in the queue) and the callback system failed.So maybe you can
open a case number for me.The issue is that I wa...
Dear Sudden, I am going through exactly the same process of
non-response. When Nest was still Nest, customer support worked with
real people following up with real solutions.Now it seems that as a
customer you're left to some buggy AI interfaces and ...