Google Nest Community

MonicaH,Super frustrating, especially when it's essentially an urgent issue. Time to move on to a different manufacturer.

Monica,The customer service agents are from India or the Philippines and don't know anything - they just read a script. They ask for the receipt from the repair guy as part of the script but then if ask them why they need it, they just say it's to do...

The customer service techs are from India, so it's not hard to see why one hand isn't talking to another.

I would recommend that you just get another brand thermostat. AFAIK, Google hasn't even acknowledged the flaw in their software.

This is exactly the issue that I had. I spent hours on the phone with Google and the support people weren't aware of the issue and also really didn't care. They only cared that my thermostat was out of warranty. I couldn't wait for a fix as it's wint...