Google Nest Community

pweil2 · 05-28-2024

I am reopening a thread from 3/2024 that got closed. @MplsCustomer , if you're reading this....My problem is still not resolved. Google did offer us a free year's subscription to Nest Aware, but I haven't even been able to get the camera fully set up...

pweil2 · 03-23-2024

We have a new Nest Camera (battery). We signed up for Nest Aware. In Google home settings, the Nest Aware section says "no compatible device found". The "learn more" link sends us on a wild goose chase with no answers. We do not live in Illinois. Can...

pweil2 · 06-05-2024

This might be my final update. Whether to try and get rid of me, or just to take a shot in the dark, Google sent me a replacement Nest Cam. We set it up using a new account as Google had advised, but the Nest Aware subscription still says "no compati...

pweil2 · 04-12-2024

@MplsCustomer Thanks. Agree with you 100%. Google should be embarrassed. The only thing these support folks seem to do exceedingly well -- and often -- is promise to do their best to resolve your issue and apologize for the inconvenience we are exper...

pweil2 · 04-12-2024

@MplsCustomer Here's an update. After multiple long chats and many emails from multiple agents that seemed to go over the same things again and again, sometimes with contradictory instructions, and all the rest. I received this message yesterday. I'v...

pweil2 · 03-28-2024

@MplsCustomer Just a quick update. Two hour-plus chats with support and then "senior support" last night (including two disconnects/hangups on their end) haven't led to a resolution yet. They've confirmed to me that we do have the correct Nest Aware ...

pweil2 · 03-26-2024

@MplsCustomer You wrote: "By the way, if you DO discover you have NOT migrated your Nest Account to a Google Account, you will NOT be able to migrate it to the Google Account you are using for your battery camera because that account is already being...

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