My experience with Google support regarding this issue has been
disappointing. I don't think the front line support staff has a clue
about the products. I think they just go through a scripted check list
of things to try. Totally useless.
I have the same problem. My experience with Google support has been
disappointing. They have suggested ridiculous solutions such as moving
the devices closer to the wifi router. I think all they do is read from
a play book and don't have any real kno...