Just a follow up, I finally received working parts, but now they're
trying to charge me for the parts even though they received the return
parts on time. Their excuse is that they received and "empty box," which
is entirely not true, I packed the box...
I have a similar complaint. I was on a chat with "Hazel" who kept asking
me questions I had answered already, then would not answer my question
on how a replacement would come if one was needed. I am without heat or
air with a mid teens cold front on...