I agree, this is a serious customer issue. I have to say that after
contacting Google support I received a call immediately. I went through
several steps with the tech, unplugging the unit multiple times for
ever-longer periods, rebooting, resetting,...
I’m into day three/four and I haven’t received the email either. I’m
starting to think there’s some mischief afoot. I sincerely hope they
stand by their word. My representative was Jay.